Disney's Old Key West Resort Reviews ( 86/100 )

• Check-In Process: 4/5


• (5/5) Excellent service.


• (5/5) Room was ready early. Transferred from Copper Creek, notified via text of room.


• (5/5) Room ready by 1:30. Received text with room number prior to arrival.


• (5/5) This was a very easy process with clear instructions


• (5/5) Josh make it happend that our room request was fullfilled and was very kind in generall


• (5/5) Cast members where great


• (3/5) The checkin was easy and quick. Our room was not ready but we expected that as we checked in at 8:00am. We went to the room when it was ready of the four of us only two of had magic bands that opened the door. We called and were told everyone’s magic bands should be working. When we stated they were not we were told we had to take them to the front desk which we did and after some they got all of them working. For as long as this system has been in place this should not be happening anymore.


• (2/5) Lost our reservation, than it was reinstated , when I asked a question no one seemed to know the answers! No one could adhere credit card to magic band


• (3/5) The room had been upgraded since the year before when we were there, however there were so many things that did not work at all. Things you would think would be changed when doing a remodel. The vent in the bathroom did not work, the refrigerator was found hidden in the closet, the hot water in the bathroom sink never would get hot for my husband to shave. We used the ice bucket and had to run the water in the kitchen area for about 20 min to get it hot and then pour it into the sink in the bathroom.


• (1/5) Never called or text to tell me my room was ready


• (5/5) Received text that our room was ready around 2pm before we arrived at resort. No issues. My only critique is that the calendar of events for the resort should be placed In rooms instead of having to go to front desk. I mentioned this to the staff there and was told they have been trying to figure out a way to do so. Not sure why it’s complicated but hopefully they implement this soon.


• (2/5) Asked for a different building, and without even looking or even pretending to look and without any emotion Holly from Australia just says "NO"


• (5/5) Online check-in made it so that we didn't need to go to front desk.


• (2/5) We never received notification from Disney that our room was ready by 4pm. The My Disney Experience App kept telling us to check back later, and we did not receive a text notification from OKW that the room was ready. We had to leave Animal Kingdom and go to the front desk to get our room, even though I had checked us in online weeks in advance. At our previous trip to WDW, we stayed at the DVC side of Grand Floridian. I checked in online beforehand, we went straight to the theme parks after dropping off our bags from the airport, and I received a text when the room was ready. This bad check in OKW was very disappointing.


• (4/5) Our room number was text to us at 4:30 in the afternoon and we were able to go right to our room. My only complaint with this would be that I hoped our room would be ready by 4.


• (4/5) Didn’t need to go to the check in desk because of mydisneyexperience. However, ended up checking in about our room because it was after 4 and we hadn’t heard anything.


• (5/5) Room ready on time , cast members friendly


• (5/5) I was going to try online check in but could not get my room number so went to desk they were very helpful. They helped get our magic bands to charge to each adults charge instead of just charging to mine.


• (5/5) A Cast member approached me when I first entered the lobby.


• (5/5) We did online check-in and were very pleased with our room request results.


• (5/5) Chet was very friendly and helpful. Due to having a scooter we had asked to be in one of the elevator buildings or ground floor. None of that seemed to be on the reservation. After explaining our situation Chet checked with housekeeping to find a ground floor for us.


• (4/5) Never received a text while at the parks all day. Arrived at 11pm and she said it shows me as not checked in. Strange glitch. But I got my requested room!


• (5/5) We're arrived at 6am on check in day after a red eye flight. We're had booked two 2 bedroom villas near the hospitality house for our family reunion. Not only were they able to check us in to our room immediately, but kept our two rooms together. Excellent customer service!!


• (5/5) Great service! Simply asked where my building was at the bell desk and they insisted on taking me and were super friendly and informative.


• (5/5) Arrived late evening. From the point of getting off Magic Express to checking in I was to my room in about 15 min.


• (5/5) Although we were far from the main building, the location was quiet with a pond/fountain in the back. We had requested a first floor due to my dad needing a scooter and they accommodated the request.


• (5/5) Checked in online. Had my room assignment by 11:30am and was able go straight there and use magicbands to open door. Seamless!


• (2/5) Room was not ready at 4:00. Eventually were able to get into our room at 5:30.


• (5/5) Check in was easy online and our room was ready early


• (2/5) We had noted that we'd like to check in at 11 (since we were moving from BLT and had groceries) and 4PM (normal check in time came and went with no notice that our room was ready) so I called and 4:30 and rec'd a text it was ready and to go straight to our room at 4:45. We couldn't get in..none of the 6 magic bands would work nor would the phone. The people below us was having the same problem and had went to the office to get help. SO that CM ended up letting us in our room and said he'd take our magic bands and get them 'rekeyed' and bring them right back. 90 minutes later he still hadn't returned with our magic bands and i had no clue what his name was. Again, I called and a few minutes later he showed back up. 2 of them still didn't work but i wouldn't let him take them back again as we had dinner reservations.


• (5/5) After an upgrade, everything appeared seamless.


• (5/5) Friendly and no lines. Could actually chat with cast members and not take them away from serving other guests.


• (4/5) We arrived every late to the check in desk so they just had the one night person on. I was also traveling with 4 other adults and we all had to load our own credit card onto our magic bands so that took a considerable amount of time. We also had to get our magic bands reset because they were not activated. This all was made longer by the fact the woman checking us in told us she normally doesn’t work front desk so she was slower at times. Not a huge problem as we were not planning on doing anything that night but we had just traveled most of the day and wanted to get to our room and sleep.


• (4/5) Another family member checked in before my arrival and was driven to our room and given a tour of the resort layout. The cast member also have her tips on the bus system and other amenities at the resort


• (5/5) Fast lines for check-in, with plenty of cast members available during busy hours. We got our room assignment and the CM made an attempt to change our room to a ground level unit because I had a scooter, but there was nothing available. She was very patient and helpful.


• (4/5) Easy and simple with the contactless check-in due to covid procedures. Travelled with a toddler and requested a high chair and pack-n-play but neither were in the room when we entered.


• (1/5) We received our room ready text and after a long day of travel from the west coast headed to our villa. Our magic bands didn't work so I opened the app to use the mobile key - also didn't work. My husband ran to the hospitality house while I called the number on the mobile key. 20 minutes later husband is back with fixed magic bands but I never got an answer on the phone.


• (5/5) Our room was ready before we got there, so that's always a bonus. We had spent the day at Epcot.


• (5/5) Used online check-in and our room was ready when we got there


• (2/5) Cast member did not link my magic band to my credit card so when I went to buy something at Conch Flats, the onsite store, I could not charge to my account with my band. When I went back to the front desk the cast member was very helpful and quickly corrected the problem but it should have happened in the first place.


• (4/5) We did the online check in and were notified while still at MCO that the room was ready. The first room (Hospitality House area) we checked into was dirty and was being cleaned. I spoke with house keeping who called the front desk about us and they called me back. The family checking out had the same last name and someone thought it was going to be a split stay. They quickly found us the same 2 bedroom at South Point, 45 Bldg 2nd flr. We loaded onto transportation and they drove us to our new room. I applaud OKW staff on the quick fix.


• (5/5) Cast members were over the top with a really friendly greeting However they did not offer button for anniversary. They did recognize a returning veteran - exception greeting like on board the cruises


• (5/5) Cast members were over the top with a really friendly greeting However they did not offer button for anniversary. They did recognize a returning veteran - exception greeting like on board the cruises


• (5/5) Very easy. Didn’t need the check in desk


• (5/5) So very easy with the pre check in and the My Disney Experience. Not my home DVC resort, so went to office, no line plus they gave me a key card??


• (1/5) feel that paying customers get better service. being member since 1991 makes no difference to new management. Being a family that visits yearly if not twice a year also AP. makes no difference.


• (2/5) I could not pre-register on line as I kept getting Goofy saying there was an error. When we did check in there were four other groups in my family who registered credit cards. No one told them they needed a pin number to use the magic band for charges. This has never happened before.


• (5/5) Online check in. Room was ready before 4. Everything went smoothly.


• (5/5) Used the online check in prior to arrival but still stopped by the front desk when we arrived shortly before noon. They told us that our room was ready and they pointed us in the direction of our building, which was across the parking lot, and we were on our way.


• (4/5) Their text alert system for notification of room being ready FAILED. I had to go to the front desk and check in.


• (3/5) Requested 2 bedroom Villa and a studio (Lock off or close by of each other) long in advance of our arrival. I am an owner. Getting frustrated in accommodating owners requests. We ended up far away from the studio in another building. We were told that a 2 bedroom would be available in 4 days of our arrival. Which it was but were already settled in our location.


• (5/5) Went directly to the room. At first our Magic Bands would not open the door, but our phone did. Once inside I called the front desk and they fixed it over the phone. No problems after that.


• (5/5) direct to room, no stop at hospitality house


• (4/5) Their text alert system for notification of room being ready FAILED. I had to go to the front desk and check in.


• (1/5) We actually had 3 different check-in days during our stay in 4 different rooms (Studio, 2 BR and a 3 BR). Our rooms were never ready on time, if fact very late each and every time. No help from the lobby cast members. We witnessed an elderly couple (wife in a wheelchair) and a family with a disabled child in a wheelchair also waiting in the Lobby to check in. Even though we had 2 small children who needed naps, we felt for the others waiting so much more!


• (3/5) As expected via text


• (5/5) Initially, our room wasn't ready past the 4:00pm check-in time but when we checked with the front desk lobby cast member, it had become available. We did receive our first request for a ground floor unit and close to the hospitality house.


• (5/5) on line


• (4/5) It’s pretty easy using the My Disney Experience app.


• (4/5) Felt slightly like I had to approach a second cast member while waiting for a while as the first cast member was helping a group with many questions. Just felt the cast member saw me and could have offered to help.


• (5/5) Easy online Check-in and got a couple of physical key card at check-in desk without any problem.




• Service and Cast Members: 5/5


• (3/5) Housekeeping parked their cars in resort guest spots so there was no parking for us on multiple days.


• (4/5) There were professional and made every attempt to keep guests moving and happy. But, there was no "wow" moment of above and beyond.


• (5/5) Exceptional service and always available to help without hesitation. Were more than accommodating at every turn!


• (5/5) We were there during hurricane. Staff was especially great making sure we were safe and happy!


• (5/5) Needed help with one magic band. Cast member had it working in minutes.


• (5/5) Complete Stuff was very friendly at any occasion


• (4/5) Everyone was very helpful


• (4/5) Cast members did not know how to answers questions


• (5/5) The service of the Cast Members was wonderful. At Olivia's they catered to our dietary needs and provided take out for my husband and I. The front desk was wonderful when I went to pay on my account with a Disney gift Card for my spending and Al from the Bell Desk was amazing when there was no bus going back to the area of my room and was way too far to walk, our takeout food was getting cold, he put me in one of the utility vehicles and drove me back to my room.


• (5/5) Every cast member we encountered was fantastic


• (4/5) Overall, cast members were friendly and helpful. We had an issue with the counter service restaurant by the pool that was unsatisfactory, but other than that, it was good.


• (4/5) The cast members at the front desk were very friendly and cleared up the room confusion. OKW is a large resort, and they took us and our bags by golf cart to our villa.


• (5/5) Everyone we came across were extremely friendly and greeted us.


• (5/5) Everyone was very nice- we needed help with bags and they were very prompt.


• (5/5) Cast members spot on . We had no hot water on the 1st night .. when we woke up the next day it was all fixed


• (5/5) They were very helpful with issues with the room.


• (5/5) Nancy at the front desk was fantastic in correcting a problem I had with my Keys to the Kingdom tour. William does the OKW history tour, and is great.


• (5/5) Everyone was very friendly in the tradition of Disney service.


• (4/5) Friendly and helpful. Always a smile and greeting when you approached them, or greeted them along the way. Because the reservation was under my son-in-laws name his credit card was connected to the account. We talked to someone who disconnected us from his account so we could use our own credit card. When the bill came it looks like our daughter had all the charges on her card. Luckily we did very little charging so we can get it taken care of but it was frustrating. Technology seems to be an issue with Disney.


• (5/5) Friendly Cast interactions throughout stay.


• (5/5) Every cast member I interacted with great. Even Cast Members driving down the Roadways on service vehicles would yield to Guests who were approaching walk ways.


• (4/5) I didn’t have much interaction with cast members, except the gate guards. They were great!


• (5/5) Hotel manager gave all 10 of us 1 fast pass for any ride we wanted because of the room delay. Very accommodating, was not expecting anything from them.


• (5/5) Every cast member was amazing- kind and eager to do whatever they could to make our stay magical.


• (2/5) After not receiving one of our bags for more than 5 hours, we contacted the front desk of OKW and we were told they would try to locate it. A few more hours passed and still no bag. We decided to call around and finally located the bag at our originally booked hotel in the baggage room. Why the front desk at OKW couldn’t do this hours before we did is a huge mystery to us.


• (5/5) No complaints. Got a few extra things when we asked for them. Of course, no daily mousekeeping.


• (5/5) Other then the check in process the cast members were amazing. We were staying far from the hospitality house and the busses had stopped running so bell services offered to take us all in a golf cart to our room and being 5 college kids had a fun with us on the ride. We also ate at Olivia’s and our server was great as well as the bar tenders through our the resort.


• (5/5) Friendly, helpful, knowledgeable cast members willing to answer all our questions and provide superior service. On the morning we checked out, we encountered a group of cast members with Mickey hands driving through the resort area singing and waving to everyone. It made our departure more of a celebration rather than a sad event.


• (5/5) All cast members were very friendly and were able to help my family with what we needed.


• (5/5) Bell services had our luggage and our grocery order ready for us.


• (5/5) Our daughter purchased a refillable mug and the cast members tending to it were always nice and smiling - under their mask- since at the time Guests themselves were not allowed to refill their own mugs, cast members had too. When I went to pickup our grocery order from Garden Grocer the cast member drove me back to the room and helped bring the bags upstairs. Yes, we tipped him.


• (5/5) Bell service was exception and helpful From the main office and to our room


• (5/5) Bell service was exception and helpful From the main office and to our room


• (5/5) Every time I went to the lobby for assistance the cast members were very pleasant & helpful.


• (4/5) Got to resort too late to make my dinner reservation, concierge canceled and I didn’t get charged. Would have been higher if someone would have shown me how to walk to Disney Springs. Confusing and no one helped.


• (5/5) All cast members were welcoming and friendly.


• (5/5) All that I came in contact with were all very polite and pleasant.


• (5/5) All the cast members were very nice and helpful. Everyone wore masks.


• (5/5) we needed housekeeping and maintenance, both responded very quickly


• (1/5) Front desk management not at all helpful in making rooms available on time. Not sure if they need more housekeepers or better resort management overall.


• (3/5) Same


• (5/5) Very pleasant and helpful.


• (5/5) very helpful


• (2/5) Lots of new hires everywhere. Even the trainers were kinda rude


• (5/5) Every cast member with interacted with was very nice and helpful




• Room Cleanliness: 23/25


• (15/25) It was generally fine. There was a HUGE water ring on the side table that was an eye sore, and the phone was on that table. If housekeeping had just moved the phone over the ring, we’d have never known. There was also a yucky stain on one of the throw pillows. Overall, pretty good though.


• (25/25) Well maintained and clean. Spacious studio!


• (25/25) Very clean room. No issues.


• (15/25) It was clean but housekeeping did a bad job during our whole stay of 3 weeks


• (25/25) Very clean with everything working properly


• (25/25) Very clean room, maid came everyday


• (25/25) As I said the room had just been renovated and was very clean, just not everything was operational


• (25/25) Room was very clean. I now do the Pete test when I go into a new room and this once past with flying colors


• (25/25) We had a newly renovated room. Room was well kept.


• (20/25) The room was very clean, but the room had a musty smell when first entering it. Other than that, we were completely satisfied with the room.


• (20/25) Didn't ever come to pick up dirty towels


• (20/25) I always clean the room myself too.


• (25/25) See above comments


• (25/25) Very clean.


• (25/25) No problems here.


• (20/25) Room was in good condition. There was a stain on the sofa but nothing too offensive. Our daughter said her bedroom had a strange odor but one she assumed was of cleaning supplies.


• (20/25) There was dust left behind on top of the door to our bathroom.


• (15/25) While the rest of the hotel was nicely cleaned, when we checked in, there was a used shower cap hanging in the master bathroom along with a child’s ring on the vanity (which we returned to lost and found). They were odd oversights, considering the rest of the room was sparkling clean.


• (5/25) I was appalled when we were standing waiting to get into our room as our door was in horrible shape. It had been painted over peeling paint and it was just a mess. Some of the new paint was peeling off and rusting. VERY sad as this place used to be top notch! Once inside, the problems continued. Blow dryer didn't work, body soap pump was broken and we took it apart and tried to fix it and left it like that so they'd see it when housekeeping came in...they just put it back together broken. When loading and unloading the dishwashers bottom rack, the whole dishwasher would fall out of the cabinet. Dirty marks and scrapes all over the walls of the 2nd bedroom. No note pads or pens were left in our room. No laundry soap. VERY disappointed in this place and we've stayed here several times. Floor transition from bedroom to bathroom was coming up from the floor.


• (10/25) When we arrived in our room there was still trash under the sink


• (25/25) Mousekeeping was perfect. I don’t think we could have had a cleaner room.


• (15/25) Upon arrival, the room we were assigned was not immediately ready (which can be expected). When we got to our room, there was a TON of wear and tear (notable scuffs on the walls, along the bottom of various pieces of furniture like a vacuum had scraped it over and over again, scuffs on the doors, etc.) one of the bedspreads had hard-candy melted on to it, one of the headboards had a questionable dried liquid on it, dust everywhere, dirty phone, dirty remote, dirty bathroom floor along the baseboards, water marks on the faucet in the bathroom, etc.


• (25/25) Housekeeping emptied our trash every day except the day before we checked out. Clean towels were kept stocked and the bathroom counters were wiped down. Well-kept, spacious villa, with plenty of room for guests. Large bathroom, compartmented so more than one person can get ready at a time. Full size washer and dryer in a large separate laundry room. We were on the second floor with views of the golf course through the trees. The balcony was large with a table and four chairs. The resort was a nice escape from the business and noise of the parks.


• (25/25) No obvious signs of dust or uncleanliness.


• (25/25) Our room was very clean.


• (25/25) Our room was clean and neat as it has been just like every other trip.


• (25/25) Very clean


• (25/25) Very clean


• (20/25) Clean and useable


• (20/25) The outside sitting area could have used a power wash.


• (10/25) The funiture looked worn. The inset panels on the inside doors needed to be dusted. The worst - there were whisker hairs all around the sink in one of the bathrooms. This is NOT the Disney I am used to.


• (15/25) Kitchenette area had stains on the cabinet and the countertop was sticky.


• (25/25) No complaints. As usual that is never an issue with OKW!


• (25/25) Everything seems to be in good condition and there were signs of sanitizing of areas.


• (15/25) Kitchenette area had stains on the cabinet and the countertop was sticky.


• (20/25) Our 3 BR Grand Villa was amazingly clean and well maintained. However, the 2 BR had stains on the rug and furniture in the living room.


• (20/25) Although the room was very clean, it definitely needs updating. The couch in the living room had tears and other pieces of furniture had digs on it.


• (5/25) ANTS in kitchen say no more!


• (25/25) Our room was quite satisfactory and clean.


• (5/25) Room was musty, dusty. Sheets had stains. There was hair on the bathroom floor that never was cleaned.


• (20/25) Overall room was clean. Had a few areas that were Alittle dusty and brochure was dropped behind the table. Was a dirty smear of food or something on the kitchen chair. Gross


• (25/25) Perfectly Clean.




• Room Decor: 9/10


• (6/10) I love the updates at Old Key West, but WHY in 2017/2018 do we still not have bedside outlets??? I have to bring a power strip to have my devices on the bedside table.


• (6/10) Room was nice but prefer in the Deluxe studios having a couch. At this resort there are 2 queen beds.


• (8/10) Wish there was a little more "Disney" in the room.


• (4/10) For a room that is designed to sleep 5 adults, there’s nowhere to put the clothes and belongings of those in the living room. Also, whomever decided that the only entrance to the shared bathroom should be through the master bedroom needs to have their head examined.


• (8/10) Typical, but very nice. Nothing special.


• (10/10) We had a refurbished one bedroom it was spacious and stunning


• (10/10) New rooms are looking very good


• (8/10) Miss the old pictures on the walls


• (10/10) Love the decor


• (10/10) Very nice new colors


• (10/10) Room was HUGE. We had plenty of space, decor was nice and well themed to Key West. It reminded me of my dads old apartment in the keys. My only complaint were the blinds. There are a pain in the ass to put up and down and extremely loud when doing so. They were awful. However, it’s still not enough to lower my rating.


• (10/10) Newly renovated room- loved the color scheme and vibe.


• (8/10) The 2 bedroom was very spacious and nice. Low key on Disney feel of the room.


• (10/10) Nice refurb room


• (8/10) Wish they had a rectangular table to seat 8 for dinner instead of four. The room occupancy is 8 or nine, we have game night and eat meals there so it would be nice to have a larger dining table.


• (10/10) Nice refurbishment.


• (8/10) Nice bright rooms. Great view. Little sounds from the room above us. The toilet in the master bedroom was pretty loud when flushed so during the night it was a little of an issue. We slept 7 people two in living room, two in master and three in the 2nd bedroom with the Queen beds.


• (10/10) Beautifully refurbished rooms


• (8/10) Like the Key West feel.


• (10/10) May have had an updated room. Decor looked newer than photos posted online.


• (10/10) OKW was updated since the last time we stayed there and it showed! Nice job!


• (8/10) It’s fairly basic. Not very “Disney”. I believe this is on purpose. Lends to a very relaxed/ removed vibe.


• (10/10) I personally loved the renovations. I found the paint colors to be very relaxing, the new vanity countertops to be beautiful, and the overall look of the place to be relaxing, inviting, and high end. We absolutely loved the wood look floors, and thought they made the rooms feel much cleaner and nicer than the carpet did.


• (10/10) The renovations at OKW are very nice.


• (10/10) This is the only resort which has twin beds. My wife and I preferred to sleep separately, and when things changed and I came with a friend instead, well, it would have been awkward to share the bed.


• (10/10) I love the new style of the room. It kept some of the nostalgic parts but also updated the master shower which greatly needed it and added brighter up the room in general.


• (6/10) Room color seemed bland - we prefer the colors used before the recent refurb. Already tired of the all-white linens (where's the colorful bed spread?). It's Florida - why do we need two sheets with a blanket between? How come there's no pen or paper by the phone?? In one room our phone was the old model that looked dirty and tacky, and had the wrong room # on the label. Those things are hard to hang up when the room is dark and the wakeup call comes in.


• (8/10) Maybe this was because we had just been in another highly themed room, but I felt like the decor could be punched up a little.


• (10/10) Room looked nearly new.


• (10/10) Beautiful renovations.


• (10/10) We always enjoy the decor of OKW, the outside of the buildings and grounds to inside the rooms. The theming is on target.


• (10/10) Felt like southern Florida Seemed to have less hidden Mickey’s from last time we stayed Very relaxing decor


• (10/10) Felt like southern Florida Seemed to have less hidden Mickey’s from last time we stayed Very relaxing decor


• (8/10) Kept to the Old Key West theme


• (6/10) I would have liked more Disney character decorations.


• (10/10) We love the renovations that they did to the rooms. The 1 bedroom was huge. It truly felt like you were home.


• (8/10) Same old same old


• (6/10) Beds were very comfortable, but all other furniture needs updated. Seats on chairs at round table were stained.


• (8/10) The bed pillows and extra blankets were the best!


• (8/10) I know they finished refurbishment at Key West, but it did not seem much different in the Studio, the furniture looks the same to me.


• (8/10) really need to upgrade the amount of outlets or charging stations in the bedroom. We were in a 1 bedroom and there are no outlets convenient to the bed. I had to stretch charging cords from outlets and unplug lamps to charge a phone and an iPad.


• (6/10) Beds were very comfortable, but all other furniture needs updated. Seats on chairs at round table were stained.


• (8/10) Needs updating


• (10/10) Upholstery in LR was new.


• (10/10) Room decor has been updated and pleasant.


• (6/10) wear tear above average


• (4/10) Very outdated. Furniture is very worn down, back cushion on sofa actually collapsed in the middle.


• (10/10) Pleasant room. Felt happy


• (8/10) Nice decor. Nothing overly amazing.




• Lobby / Common Areas: 4/5


• (3/5) The lobby area at Old Key West is charming, but I do find myself having lobby-envy when I visit other resorts, like the Wilderness Lodge, Animal Kingdom, and even the Beach club. Old Key West’s is very sweet, but not especially impressive.


• (3/5) The lobby was small and we seemed to be there at a time when a lot of guests were arriving. We we in line for a long time. However, the cast members were aware of the slow moving lines and continually tried to ask guests if they needed anything while we waited. The lobby sitting area was almost adjacent to the check in, which meant you were kind of removed from your party if you needed to sit while you waited, which my husband had to do. It was a small area and kind of cramped due to the amount of traffic it held.


• (4/5) Small, but pretty and well kept.


• (4/5) The lobby is small and couldn’t quite accommodate the crowd that was there during checkin


• (4/5) It felt more like an apartment complex than a hotel. I did love the community hall and pool area but it was different.


• (5/5) It was clean and well decorated


• (5/5) It looked beautiful


• (5/5) Always clean and neat


• (5/5) Lobby isn’t grand but we knew that. It was clean and well decorated to the holidays.


• (5/5) Gift shop carried various food items and good selection of souvenirs. We sat in the lobby for a bit while we waited for Olivia's to open up for lunch- it was warm and inviting. Plenty of seating.


• (3/5) Nothing special . Basic lobby


• (5/5) The resort is beautiful and well maintained. I like that everything was out in the open. This resort has my favorite scent, it is like a combination of vanilla and Hawaiian tropic sunscreen.


• (3/5) No time to spend there


• (5/5) Clean and neat


• (5/5) Clean and pleasant. The flavored water is a nice touch.


• (5/5) OKW is one of my favorite places to stay on property. It’s an oasis in the middle of the madness.


• (3/5) The lobby was tastefully decorated however the seating area was small. We had to wait for about 5 hours before we got our scooter and then another hour before the room was ready. Seating inside with airconditiong, which was so welcomed due to the heat, was limited and most of the outside seating was in the sun on picnic benches.


• (5/5) Love the relaxed fill of the common areas. Particularly memorable was sitting in a rocking chair sipping coffee one morning.


• (5/5) Very welcoming comfortable & Well maintained.


• (3/5) Did not use common areas much if at all.


• (5/5) Lobby, grounds, community hall and pool were in great shape and clean


• (4/5) Not quite as fancy/detailed as I expected


• (5/5) Clean, comfortable surroundings with comfortable furniture for lounging while waiting to check in. The gift shop, restaurant, restrooms and other public areas were spotless and well themed.


• (5/5) The lobby is very beautiful here and it was good to see social distancing being observed.


• (5/5) Very attractive front lobby with great theming. Clean and well-kept.


• (5/5) Always clean and bright


• (4/5) Very well themed - a little small though


• (4/5) Very well themed - a little small though


• (4/5) Very plain and I thought confusing. I wasn’t sure where the quick service was.


• (4/5) What one would expect.


• (5/5) Everything was clean and was being cleaned throughout the day and night.


• (3/5) Never hit the common areas


• (5/5) Did not go to the lobby, but other areas seems fine, saw Cast Members constantly cleaning.


• (3/5) didn't go there


• (3/5) Checked in online


• (5/5) Nice update to the lobby, check-in area.


• (3/5) lack of food choices


• (5/5) All was pleasant and clean. Fairly easy to get around once you did it.


• (4/5) Basic lobby. Not amazing like other resorts. Other common areas were basic. Everything was well kept and clean.




• Hotel Condition / Cleanliness: 14/15


• (15/15) Everything looked very clean and well maintained.


• (15/15) Have stayed at OKW many times and the resort and grounds are always clean and well maintained.


• (15/15) Everything looked good


• (12/15) Doing a lot of work very dusty and the buses were held up a lot


• (15/15) We stayed in 2 bedroom unit. There is something wrong with this system as it prefilled 3 bedroom unit Would not let me change


• (12/15) It is very apparent that the Resort has seen better days and is getting old. Lots of maintenance on railings, exterior, etc from old wood or things that had been damaged by guests. There was someone always working outside around the area on pressure washing and grass cutting.


• (15/15) Again given the recent refurb, everything was in pristine condition.


• (9/15) As much as we pay for annual dues should be in decent shape.


• (15/15) Very clean and in good repair.


• (15/15) Recently refurbished room.


• (15/15) We had a newly refurbished room and it was absolutely gorgeous. Everything was in perfect condition, spotless, and beautiful. I would retire here if I could.


• (9/15) The rug in our studio stunk after it was raining. Count place the small, kinda glad I couldn’t.


• (15/15) Our studio was a refurbished one .. it seemed like we were the 1st guests in it !


• (15/15) One problem we did have is only one thermostat, and the master bedroom was freezing but the second bedroom was to warm when the living room kitchen are was just right, they need either separate controls or something. We may get a 2 bedroom lock off next time to be able to adjust the temperature.


• (6/15) Room was very clean and one of the refurbished rooms. We did have issues with an oven that didn’t work and was never fixed when reported. We also had tubs that were slow to drain that were fixed. Our room key/lock stopped working and we realized that our door wasn’t locking so we called again and they came right away and fixed it. They also helped us when some of our room keys didn’t work after that.


• (15/15) Very clean.


• (15/15) First time we had seen the recently updated rooms. We were very pleased with the update. I personally love you have the handheld shower head now!


• (12/15) Everything looked clean and well kept up.


• (9/15) I stayed in a renovated studio. I still found it a tad outdated. The shape of the room was strange, laid out a a weird angle. Didn't care for how the blinds on the windows didn't completely obscure the view in or out.


• (15/15) All areas of the hotel appeared clean and well maintained


• (15/15) We were staying in one of the newly refurbished rooms and they were stunning. I have been staying at OKW my whole life and I can honestly say the new refurb breaths some amazing life into those rooms.


• (15/15) Exceptionally large rooms


• (15/15) Everything was so clean and fresh looking. We didn't see any trash or paper lying around like we did in certain places in the parks.


• (15/15) Overall the resort looked updated and fresh.


• (15/15) Our room was clean and did not show any kind of wear. During our previous trip in 2017 we saw this part of OKW going through refurb. The only issue was the in shower soap dispenser was broken.


• (15/15) Room was awesome! Very quiet at night (except for the frogs) The deck was just wonderful The bathroom vast and utile with walk in shower and jet tub ( came in very handily to ease tired feet from HS). Loved the kitchen and comfortable living room


• (15/15) Room was awesome! Very quiet at night (except for the frogs) The deck was just wonderful The bathroom vast and utile with walk in shower and jet tub ( came in very handily to ease tired feet from HS). Loved the kitchen and comfortable living room


• (12/15) Clean and up-kept.


• (9/15) located so far from hospitality area hoped it was what check in should be.


• (6/15) Outside hallways needed to be power washed. Stairs and walkways were dirty.


• (6/15) Deluxe studio had faulty light switches, electrical outlets and is in dire need of refurbishment. Message light on ANTIQUATED phone was constantly blinking, even though there were no messages waiting. Outside of building was dirty. Conveyed/stucco falling off in many places.


• (15/15) No complaints


• (15/15) Everything seems to be in good condition and there were signs of sanitizing of areas.


• (12/15) cleanliness was no problem but we had several problems with the room. First night, we needed maintenance because the only way to adjust the a/c was to turn the heat on. Next night, no hot water, they had to reset the boiler. 3rd night, we didn't call but the washer sounded like it wanted to bust out the room no matter how laundry was adjusted or how much or how little was in it.


• (6/15) Deluxe studio had faulty light switches, electrical outlets and is in dire need of refurbishment. Message light on ANTIQUATED phone was constantly blinking, even though there were no messages waiting. Outside of building was dirty. Conveyed/stucco falling off in many places.


• (3/15) 2 BR Lock Off at OKW. We unpacked and then found a massive leak coming down from the light above sink in the tub area of MB. It took numerous calls, inspections and engineers to finally escalate us to being moved and comped. It blew an entire day. The room above us had bathroom plumbing issue (likely toilet per engineer) which was sending gross water into our bathroom. Additionally, there were ants crawling all over the kitchen sink and counter area! We finally got to the right person who provided us another 2 BR unit and a separate studio for our son and daughter in law which was acceptable. We were comped two nights at a 2 BR of our choice for future stay. We have a 2 BR Lake View at BLT in May 2022. Acceptable comp, but an unfortunate incident.


• (15/15) OKW always looks so nice and neat.


• (6/15) Place is outdated. Dust and dirt build up on woodwork, panels in the doors.


• (15/15) The common areas were nice and seemed to be kept clean


• (15/15) Very well kept. Rooms nice and clean. Landscaping nice along with common areas.




• Dining Options: 4/5


• (3/5) not much there to choose from and the bar/lounge is way too small for such larger resort


• (2/5) there was really no place to eat after the parks


• (3/5) Olivia’s and Good’s are great, but more variety would be great.


• (3/5) Olivia's chicken dinner was amazing but we were not impressed with the quick service options.


• (3/5) We only ate at the pool bar quick service. It was fine for what is was.


• (3/5) Olivia's is a very good restaurant. But it is the only choice at OKW. I do understand that it is not really a destination resort if you are not staying there.


• (3/5) Did not care for the counter service or where the drink station was. It was raining and we had to stand in the rain to order. The food wasn't what we usually expect. Very limited. We did not try the restaurant because it was a 45min wait one time and a 35min wait another.


• (4/5) I wish there were more quick service options.


• (4/5) Could use an expanded quick service, or dual purpose, like Geyser point.


• (3/5) Didn’t eat at the resort.


• (4/5) We really liked the quick service food...jerk chicken was delicious!


• (3/5) Wish there were more dining options on site. Gurgling suitcase is not great food.


• (3/5) Olivia’s was just mediocre and the quick service had very few offerings, took forever to push out meals and was just ok. Food was blah overall.


• (4/5) Olivia's is always great and the counter is good, but if you are staying longer it is ab bit simple after all


• (4/5) We really like Olivias andGoods to Go


• (4/5) We went to Olivia’s, good food and Goods to go .. both places had very good food


• (2/5) Olivia's is great, but being the only sit down restaurant for the entire resort it is almost impossible to get in at certain times. Also when they are busy, they will not accept Take Out Orders. I went to the bar and got some sort of appetizer and then to the QS window (Not even a dining area) It reminds me of getting food from a food truck. The selection really needs to be expanded.


• (1/5) Was the worst out of every Disney hotel I have stayed at


• (4/5) Options are minimal, but satisfactory. However, with Disney Springs just a boat ride away, it didn’t bother us. We ate at the quick service 2 days when at the pool. It was very good for what it was.


• (2/5) Olivia's was great for lunch and dinner- staff was terrific! Other than than, dining options are very limited. The poolside counter service was very unorganized when they took orders, food orders were taking a very long time to come out and when ours still wasn't ready after 20 minutes (and others who ordered after us received theirs) they weren't very concerned about helping us figure out what was going on with our food order. They basically said "it will come out when it comes out".


• (5/5) We enjoyed eating at Olivia's.


• (2/5) We enjoyed dinner at Olivia's one night, but the options for food at quick service are very limited.


• (4/5) Olivia's was wonderful, we really enjoyed our meal, I would just like to see another option than just the one small quick service counter that had only a couple items. It was nice to be so close to Disney Springs though to eat.


• (4/5) Needs more varied table service and quick service options for such a large resort


• (5/5) Olivia’s is great !


• (5/5) We ate at Olivia's, the food was very good. I had the fried chicken I really enjoyed it. There were 8 of us and everyone was happy.


• (4/5) We ate at a variety of places and enjoyed them all.


• (4/5) We ate at Olivias 3 times during our stay and loved the food and cast members.


• (5/5) We ate one meal at Olivias. Not one of the best meals we had, but it was good and a good value for TS.


• (4/5) Good’s Food to Go had very good food but not a huge selection of options. There was no indoor seating for rainy weather either. Would definitely eat here again. We didn’t get a chance to try Olivia’s.


• (4/5) We ate at both dining locations and they were adequate. Our waitress at olivia's was outstanding.


• (4/5) Not the best selections tend to eat more in my room here or somewhere else while staying here.


• (4/5) Quick service not great. Need more options


• (4/5) Love Olivia's. Did not have quick service.


• (4/5) Loved the food however. During times outside of breakfast, lunch, dinner times food was limited to non existent.


• (5/5) Went to Olivia's for the first time and had a great meal. Great way to start off the trip!


• (2/5) Although we did enjoy eating at Olivia’s, there was definitely a lack of options when it came to dining. Olivia’s is a great restaurant, but its menu is small, especially if you don’t eat sea food, which we don’t. Good’s food to go was also disappointing with how small it was and lack of options. The other snack bar by the outer pool was closed when we wanted to eat there. They could definitely use a quick service where you can order a variety of things and eat there (there were only a couple of picnic tables to use by Good’s food to go). This is one of the biggest drawbacks to staying there.


• (3/5) Only dining option at OKW is Olivia's and we didn't eat there this time.


• (4/5) We only had the quick service at this hotel. It was normal Disney quick service.


• (5/5) Had both lunch and dinner, and food was excellent. Helps that I like seafood. My friend had an allergy to seafood, so his choices were limited, so we just ate there once.


• (4/5) I wish Olivia's was just a little bit better. It was fine but nothing to write home about.


• (4/5) Would like a quick service other than the one at the pool


• (4/5) Olivia's is fantastic, the QS location is good but wish they had an actual QS resturant/Food Court like most other resorts


• (2/5) Olivia's is very good, and it wasn't hard to get reservations on short notice. PLEASE build a quick-service location that has indoor eating and a larger service area. It's not right that a deluxe DVC resort doesn't have adequate quick-service.


• (4/5) limited quick service options


• (4/5) Olivia's was great and the quick service was good but I wish there were more options. With the boats not going to Disney Springs and the walkway closed by Disney Springs it made it more difficult to get to other dining options.


• (2/5) This is one area OKW has always been lacking. I really wish they would expand their quick service menu and include more healthy options.


• (5/5) Olivia's takeout was perfect!


• (4/5) We like Olivias and ate there for a lunch and dinner, its a good place to eat but not great. One of the reasons we love OKW is the eatery's at the Springs are a 15 minute boat ride away. Unfortunately during our COVID stay the boat was not running. I asked a cast member about that and they stated it stopped running when they shut down and did not know when it would resume.


• (5/5) Olivia’s for a lunch and take out breakfast - delish Loved our servers and manager


• (5/5) Olivia’s for a lunch and take out breakfast - delish Loved our servers and manager


• (2/5) Although Olivia’s was good I missed the “food court” that Saratoga has.


• (4/5) Couldn’t get Olivia’s entirely of stay. Disney Experience app showed me how easily it was to get food to go.


• (5/5) Love Olivia's


• (3/5) reservations for Oliva's not available during entire trip. Dining reservations honored made prior to arrival but during stay sit down difficult.


• (4/5) Oliva's for dinner and breakfast was OK. House of Blues and The Boat House were much better.


• (2/5) Pricing has gone up and quality has gone down.


• (4/5) Not a ton of options, but what we had was good. Drinks were great.


• (2/5) Luckily Disney Springs, with all of it's food options, is a short boat ride away. Olivia's was ok, Good's Food to Go was ok, and the Gurgling Suitcase was just too small.


• (4/5) Olivia's restaurant as usual was very good and our waitress was super. I wish I remembered her name.


• (5/5) Ate at Olivia's and all Cast Members wore masks, and they were cleaning all the time. Food was good.


• (2/5) Too much plant based food and not enough standard offerings.


• (4/5) only used take out option


• (4/5) We had very good service at the pool bars every time except one. A very disgruntled bartender made our drinks wrong one evening.


• (2/5) OKW needs more food choices. We are long time DVC members so we planned accordingly.


• (2/5) We had breakfast at Olivia's twice and although the food was good, the price increase was not justified. We also had a late lunch at Good's to go and were very dissatisfied with the quality and the price for two sandwiches and two small drinks that cost $28.00 was outrageous. Also, we noticed, no one asks if you have a DVC discount anymore.


• (2/5) Not enough Dining at the resort, was hard to get into Olivia's, most dinners had a 40min to an hour wait. Granted seemed like they werent fully open due to covid, but for the amount of people at OKW they need more dining. Such as a sit down quick service


• (2/5) lack of food choices...need food court


• (4/5) They were doable but didn’t excite me. First night dinner at Olivia’s. I liked mine but my husband disliked his. Breakfast there was decent enough. Had some breakfast and lunch foods from goods food to go. Wasn’t bad but didn’t wow me.


• (1/5) Very, Very Very basic. Not much to choose from here unlike other hotels. Even the Value Hotels have more and better options. A deluxe should have much more options. The Bar only can seat 6 people!!!! However, Olivia's was excellent. The lack of food and beverage options would be the only reason I would not return to OKW.




• Pools and Recreation: 8/10


• (6/10) The main pool slide was closed, but they did offer a free shuttle to Saratoga Springs.


• (8/10) The main pool was super relaxing and the hot tub was huge. I knew this resort was sprawling before coming, but I didn't anticipate how far away we would be put and that the internal bus system seemed to be slower than the park buses. Therefore, the downside was the distance to the awesome pool (we did not have HH booking).


• (6/10) Didn’t use the pool at the resort.


• (8/10) Good and clean but nothing special


• (10/10) Love the pools


• (6/10) they looked nice, but we did not make use of them


• (10/10) With a toddler, having a playground or a community hall is a must. Old key West has both. The main pool is fantastic as well and my son went up that slide probably 100 times during that trip. Pool games were fun and engaging. Fitness Center is small but has great equipment as well as fresh towels and water whenever we went in. You can get a decent workout in if you choose to do so. Playgrounds were great. I don’t understand why Disney is getting rid of the playgrounds at many of the Deluxe Resorts as families can’t always use the pool. The same goes for the Community Hall. It was too cold to use the pool on one of our resort days and my son loved going to the Community Hall to do some crafts.


• (6/10) Did not use this trip


• (10/10) Very clean and lots of pools to choose from.


• (8/10) Usually excellent however room renovations being carried out near our pool(Millers Road) so a bit noisy at times.


• (10/10) Love the Turtle pond pool and hot tub


• (8/10) We were near the turtle pond pool my grand kids liked it but they liked the pool by the hospitality house more. They had fun going down the castle slide.


• (8/10) The weather was a little cool but we did use the hot tubs one day.


• (10/10) Very nice pool area. Community room. Tennis courts. And I believe the only Disney resort with a sauna, shuffleboard, etc.


• (6/10) We didn’t use the pools


• (10/10) We enjoyed the main pool area. There was a DJ playing music and my wife enjoyed a couple of drinks from the Gurgling Suitcase.


• (10/10) We used the small Miller’s Pond pool. Was always quiet and clean. We loved it.


• (8/10) I did not use the pool but it looked inviting. Our location in the resort made using the big pool and a quiet pool a walk. Our grandchildren used the quiet pool on turtle pond area. The community center offered many activities. We did go to see a movie under the stars offering but it was in the community center. Sorta lost its appeal. Movies are shown outside only on the weekend. Was dissappointed in that.


• (10/10) First time staying at the Turtle area and I love that pool and bar.


• (6/10) January and cold so did not use pool or any other recreation.


• (6/10) Due to cold weather during stay did not use.


• (8/10) Enjoyed the pool, slide and hot tub! No complaints!


• (8/10) Used Turtle Pond pool one day. It was nice with option for food and drink available.


• (10/10) While it was too cold for us to enjoy the pool, the pools looked beautiful. We greatly enjoyed going into Community Hall and renting dvds.


• (6/10) didn't use


• (6/10) Did not use.


• (6/10) Didn't get the chance but good to know there is more than one since the main pool can be a good distance away


• (10/10) Too cold to use the pools this trip, but it's nice that each area has their own pool. Loved the hammocks under the big shade trees. We enjoyed the outdoor movie one night, with free popcorn! The firepit s'mores looked like fun, although it seems like that should be an after dark event. Very nice Community Hall. Good options for bike and surrey rentals. Lots to do at OKW.


• (10/10) Lots of pools and the feature pool never felt crowded.


• (10/10) Plenty of room to spread out at the pool, lots of lounge chairs available.


• (8/10) Used quiet pool close to my unit. Few kids and very relaxing. Met nice people for conversation about our love of DVC. Did not use feature pool at main area of the resort.


• (6/10) No pools this time


• (6/10) It was rainy and chilly the two days we were there but toured the pool area Looks really nice


• (6/10) It was rainy and chilly the two days we were there but toured the pool area Looks really nice


• (8/10) Very nice pool area


• (8/10) So close to where I stayed, however they used to guarantee water was 80 degrees year round. It was freezing.


• (8/10) The main pool was a lot of fun and never over crowded. The kids loved the slide and pool games. We spend a lot of time in one of the smaller resort pools. It was common for our family to have it to ourselves, which was really cool. Hanks rental was great. We rented bikes and did Tie Dye as well. Both were reasonably priced and the cast members were friendly and helpful.


• (10/10) Lots of pool options. The Sandcastle pool is full of activities and the quiet pools are just that, quiet and and relaxing!


• (8/10) We were at the quieter pools everyday. It was really warm water. At night there were a lot of bugs (Flies) floated on the surface, it did not seem that the water was circulating. But this was only at night.


• (4/10) too many chairs and tables missing.


• (10/10) Loved Miller's Road quiet pool.


• (10/10) The main pool and The Turtle Pond pools were very nice.




• Transportation: 7/10


• (4/10) The internal bus system seemed slower than the park buses and the internal bus stop system never completely made sense to me. To walk to the main entrance was a hike and so we sat waiting for buses A LOT on this trip. I knew this was a downfall before booking OKW, but thought that it wouldn't be that bad - many people complain about the same thing with AKL and we didn't mind the bus system there. However, these buses ate into a lot of time for us and we tried everything we could think of to make it better - watch the app for arrival times, use internal bus, walk to next bus stop, use the boat to Disney Springs... nothing seemed to be better; all the transportation kind of sucked in some way.


• (2/10) This was the biggest complaint for us. The bus service was terrible. We waited over 25 mins on more than one occasion. We never boarded a bus without at least a 15min wait for us and talking with others, they had been waiting at least 10 mins already. The buses were very crowded as there didn't seem to be that many of them.


• (4/10) Bus service while we were there was atrocious. One day, from the minute we left our room to when we pulled off the resort property was an hour and a half.


• (8/10) Multiple bus stops can be challenging. Boat to DS was great.


• (8/10) Bus made multiple stops, yet still efficient.


• (8/10) The buses to the parks took a while and we’re very full


• (4/10) Don’t like having to take the buses to all the parks-a lot of internal bus stops.


• (10/10) did not use it very often but if we used it, it was on time and kind of fast and comfortable


• (8/10) Bus service was okay


• (10/10) The buses came on time


• (6/10) We drove our own vehicle because we have a small trailer with my husband's ECV in it that he needed for the parks. We know he can bring it on the bus, however, his is a personal unit and is a little larger than the ones you rent, so getting it on the bus is very stressful. So much easier to just take the vehicle, park and drive it right off the lift gate. Takes us less than 5 min.


• (8/10) Boat to Disney Springs was great. Every 20 Minutes and very relaxing. Buses were typically good and ran consistently. However, one night a bus to Magic Kingdom didn’t come for almost an hour. We were forced to get a Minnie Van to make our dining reservation. It was a total of 55 minutes between 2 buses which I think is unacceptable. If you have a car, this resort is amazing because you park outside your room. We have found it’s easier to drive to most parks except Magic Kingdom. Having your car outside your room cannot he beat.


• (4/10) Bus system is terrible


• (8/10) We reasonably expected long bus rides due to many bus stops at resort. There were times where we were waiting for our park bus and multiple buses from the other parks came before ours arrived. The arrival time kept getting pushed back on the board. It only happened twice during our trip, so not a regular occurrence.


• (8/10) Overall, we were pleased with transportation. However, there was one morning where there were a ton of busses for Animal Kingdom, and we had to wait 35 minutes for a busy to Magic Kingdom.


• (8/10) Had a few long bus waits


• (4/10) We did not have a car, and found bus transportation to be very slow. OKW is a huge resort, and there are multiple stops within the resort before it leaves for the parks. Depending on where you are located in the resort, your wait time for buses can be up to 45 minutes.


• (10/10) The buses ran regularly. We tended to board on the last bus and get off on the first bus, both were not too far from our room and this saved us time.


• (10/10) Much easier when using the MDE app to check expected bus times before leaving our room


• (4/10) I forgot it had the internal bus before going to wherever we were going. It took 30 mins before we left the resort. So time consuming.


• (10/10) We were there 10 days .. no bus or boat issues


• (8/10) We rode the bus to the parks, it was nice not having to drive, most of the time it was not to long of a wait but one time leaving the magic kingdom after the fireworks it took about 1 1 /2 hours when we got to the resort the bus had to go a different way because the gates were closed not sure what was going on but they called someone and we finally got back in. Loved the skyliner it was fast and problem free for our trip.


• (8/10) We had good luck with the buses for the first few days. There were some longer waits later in the week but we usually had pretty good luck considering how many stops there are in OKW.


• (10/10) Worked fine.


• (8/10) Bus Transportation at times was very lengthy. The boat to Disney springs was a very nice ride!


• (8/10) We enjoyed the boat to Disney Springs a couple of nights. There’s always room for improvement with bus transportation.


• (8/10) The resort is beautiful but very spread out. The bus system unfortunately suffers from having to make so many stops to cover the whole area. It was not uncommon to have to wait 20-30 minutes for the bus. We loved being able to take the boat to Disney Springs.


• (4/10) This Disney vacation was a disappointment when evaluating the bus service. The buses were just not running at a rate I had experienced in the past. We did need scooter access and fortunately that worked out better than I expected. For the most part the bus drivers were very helpful getting the scooter loaded. OKW is so large that it took a lot of time both going out and coming back to make all the bus stops. We had to wait over 35 mins for a bus to get to Hollywood studios one morning and almost lost a chance at a boarding pass for ROR. Animal Kingdom was also bad and the cast member explained that buses were moved from there to Disney Springs which was frustrating for those trying to get people out of the park.


• (8/10) Buses have so many stops that it takes forever.


• (4/10) While the buses ran regularly & drivers were great, the resort is large & has many stops. Weakest area of the resort


• (10/10) Bus stop right outside my building with wait times. Convenient and quick. One caveat: The busses played Jimmy Buffett songs and included "A Pirate Looks At 40" which includes the lyric "I made enough money to buy Miami but I pissed it away so fast". Not appropriate for A Disney bus.


• (4/10) Buses not on time ..Over crowded


• (8/10) Schedule of buss’s ran on time. Was able to efficiently get to where I needed. Building was close to buss stop.


• (8/10) I am realizing that I am not a fan of multiple bus stops but are bus stop was convenient and only one time did we have to wait for a second bus due to my dads scooter.


• (6/10) Rented car


• (6/10) We had our own car, so I put not applicable, but I can imagine it being a nightmare if you didn’t have your own car and you weren’t in a building right near the restaurants and lobby.


• (2/10) TWICE--we showed up 5 minutes before the bus was scheduled to be there and it had already left.


• (2/10) On one occasion we asked for a golf cart ride for my handicapped father and where told they could not


• (4/10) Buses ran on something like a 45-60 minute schedule in the early morning, so we never were able to rope drop the Extra, Extra Magic Hours. Usually got there about 30 minutes after Park opened. Bus display screen would say 20 minutes and then keep getting moved back. Happened every day, and we never could determine the schedule of the early bus. Boat to Disney Springs worked very well, wait times not that long.


• (4/10) As we were all in college at the time we did not rent a car (which when I go with my family we always do). I found it was VERY difficult to do a bus only trip at OKW we were all the way in the back left corner of the resort so we were one of the first stops. It took us at least 25 minutes by the time we got on the bus till we left the resort in the morning. This ended up throwing us off our plan most mornings which resulted in longer lines the whole trip. I really think if you are going to stay at OKW I think you need to rent a car or be ready to do Lyft/ Minnie vans the whole time.


• (10/10) Buses seemed to run on time and were not overly crowed as I have experienced at other resorts


• (8/10) There were extended long waits from EPCOT yo the resort.


• (8/10) Five bus stops - ugh! We requested Peninsular Rd area due to it being the first bus stop, to guarantee I could get my scooter on the bus. By the time we'd get to Hospitality House, it was frequently standing room only, or no room at all. Felt sorry for those folks who couldn't squeeze onto the bus.


• (8/10) There were extended long waits from EPCOT yo the resort.


• (8/10) Boats weren't running due to covid. Did not take long for buses to come to for each park and Disney Springs.


• (10/10) One driver in particular showed mercy on us when he saw us running for the bus and came back around to get us.


• (4/10) Very frustrated with bus transportation because of limited number of guest on each bus. If Disney is going to do this then they need more buses at OKW. Time is valuable.


• (4/10) We were in the Turtle Pond area, and buses would frequently arrive already full. The transportation boards were not working the entire time we were there. Instead of an arrival time, it just said ‘bus’.


• (8/10) Used buses. Not too long of a wait.


• (8/10) The buses to and from the Parks & Springs were the usual except for COVID seating. The worst was if you just missed the bus to or from Disney Springs you waited approximately 40 minutes for the next bus. This really made us appreciate and miss the ferry boat service even more. I just wish that most people knew how to operate their ECV's. The bus driver should not have to operate and park the ECV because the owner can not. I am patient and understanding but when it takes over 40 minutes to load up at OKW because 2 people could not operate their ECV's my patience and understanding wanes considerably.


• (4/10) Bus service was terrible ?? either we could catch the bus and take a long ride around OKW or get skipped near the lobby. We opted for uber


• (4/10) Bus service was terrible ?? either we could catch the bus and take a long ride around OKW or get skipped near the lobby. We opted for uber


• (6/10) We had our car.


• (10/10) Bus to magic Kingdom worked fine from OKW. Skyway was interesting travel. Had rented car for food and travel.


• (4/10) Multiple time we waited long amounts of time for busses. On the 1st day we waited 1 hr and 20 minutes to go to the animal kingdom


• (6/10) We had a car with us. Loved being able to park outside out room. Only had trouble getting a parking spot one time. Driving to the parks is quick when you don't get lost!


• (8/10) It will be nice when the boats are up and running again to Disney Springs. Relying on the bus transportation can be frustrating at times. It's not so bad if you have your own vehicle.


• (8/10) Bus schedules screen on old Turtle Pond Road NEVER worked. Wait time for park transportation, was usually 30 or more minutes. Buses were more reliable when Disney ran their own bus system.


• (8/10) Wish they would consider putting benches at the return bus lines. Busses are not frequent enough.


• (8/10) never had to wait long for a bus. We were the 2nd stop when leaving the resort and never had to stand..


• (8/10) Bus schedules screen on old Turtle Pond Road NEVER worked. Wait time for park transportation, was usually 30 or more minutes. Buses were more reliable when Disney ran their own bus system.


• (4/10) We spent 1K on an SUV to avoid public transportation. Our son and DIL took the bus several times and had very long waits.


• (4/10) buses slow and limited... used car


• (4/10) A little slow. WAITS UP TO 30 MINUTES FOR BUSES


• (2/10) Inzenhof


• (10/10) As always, Disney transportation is spot on.


• (8/10) Mainly took buses. Resort is large and has a few stops. The closest stop to us was usually the last stop so I always risked not being able To get on especially because I needed a scooter. Only had a problem one morning and multiple buses came and couldn’t take me, so we waited almost an hour til we were able to get picked up. We ended up twice paying for accessible Minnie vans. But that isn’t cheap


• (8/10) Buses being the only option to parks was disapointing. Boat ride to Disney Springs was nice.




• Value: 9/10


• (10/10) We stay on points, and we feel like these are the very best DVC rooms, for the least points.


• (10/10) Best points chart.


• (10/10) Rented points at an excellent value.


• (10/10) nothing to say, it was a great stay


• (10/10) Would stay there again


• (6/10) The value is the same as some of the other resorts


• (10/10) The point cost for these rooms are so much better than most DVC resorts and you get so much for your money. It may be our new go to for our annual Long trip to Disney


• (10/10) Great way to use DVC points. Less points than many other DVC resorts. They typically have room availability when many other DVC resorts are booked.


• (10/10) We rented DVC points, and we both thought that this was great value for our money.


• (10/10) Point-per-value at OKW cannot be beat. The two bedroom villa was huge for the points we spent.


• (10/10) Used DVC points


• (6/10) Could be better for deluxe DVC. What makes it deluxe? I have stayed many others and felt like I got so much more. This is a moderate, if anything. I feel like the points are of course lower because of that, but still the individual houses, bus system and size say moderate.


• (10/10) We are DVC members


• (8/10) Love Disney but wish it was less expensive.


• (8/10) We are DVC owners so considering that our grand villa goes for over $2000 a night in the middle of December we feel we got our money’s worth.


• (10/10) A relative bargain.


• (8/10) We rented dvc points for our stay and got a great value for our money. Our 2 bedroom villa was huge ! We loved it. The resort was beautiful but HUGE !


• (10/10) Excellent value as far as DVC points go.


• (8/10) We rented points and I think for the big room we had and for the number of people using the space the value was good. I still am a fan of French Quarter which is smaller, but the rooms are smaller also. Our 2 bedroom was really nice.


• (10/10) Great resort with low DVC points.


• (8/10) Higher end of what I would pay to stay at a resort. Value of the price was very well justified.


• (10/10) As DVC members your points go a long way at OKW.


• (10/10) While we paid points as DVC members, we thought it was a great value for the points.


• (10/10) I mean, after the upgrade, we paid less than $200 a night for a 2 bedroom Villa. The value for the money was exceptional.


• (8/10) There on point rental, not DVC members. If bus schedule had been even halfway acceptable would have been very satisfied.


• (10/10) Used annual pass discount of 30% which is reflected in value. Rack rate would not be the same satisfaction rating.


• (6/10) I borrowed DVC points from my mom, so I can't really comment on this part. I guess I would be "very satisfied" because I didn't have to pay for it, haha! She let me use the points for my birthday :)


• (10/10) We used my parents points to go on this trip. That was hands down the only way we would have been able to afford spring break if the hotel was take care of. And I know that my parents have said and still believe that DVC is the best purchased they have ever made. We have vacationed literally countless times on our points and it has way more they paid for itself at this point.


• (6/10) I wouldn't pay those room rates out of pocket, especially since you don't even get a pen or pad of paper by the phone. Talk about cheapo!


• (10/10) Used DVC points for the room but merchandise and food were at a reasonable Disney price.


• (10/10) We were out of points, so we had rented this time. Our rate was extremely reasonable.


• (6/10) DVC Member


• (6/10) Love DVC but it is expensive.


• (10/10) Always very satisfied and happy to be Home!!


• (10/10) Used a relatives RCI points.


• (10/10) Member since 1991


• (6/10) I am a DVC member and often at the 7 month window only Old Key West and Saratoga Springs are all that are available.


• (10/10) This is our home resort and we couldn't be happier. The amount of points vs the size of the rooms are a great value.


• (6/10) Over priced for an aging resort.


• (6/10) I am owner and my "home" is OKW. I'm disappointed with all the perks they have eliminated from being an owner. So that's why I get frustrated when your room requests are not provided.


• (6/10) Over priced for an aging resort.


• (8/10) We own OKW and find good value for the money. MF's are going up rapidly at OKW which is a bit distressing.


• (4/10) WDW and our overall disappointment with the recent changes in the parks and quality of food and entertainment have soured our taste for the most magical place on earth to the point we're considering selling our ownership in DVC. We have been members for nearly 30 years and have seen a gradual decrease in perks and quality.


• (6/10) used points


• (8/10) Rented DVC points so value is great


• (8/10) We exchanged in through Interval so we did good but I would never want to pay what that room Goes for.


• (10/10) Amazing Value . Best Value in the resort. Studio rooms were very large with nice deck.