New Bookings Paused for Private Ground Transportation to Disney World


NOTE: There seems to be some confusion with the information Disney provided below. The airport shuttle through Mears can still be booked with your Walt Disney World package reservation, but private transportation can no longer be added as a Walt Disney World package add-on. While this change applies to new package reservations, Disney has stated that it may impact existing reservations as well. Should you have questions about your existing reservation, you can reach Mears directly at (407) 422-4561.


New bookings are currently unavailable for private ground transportation to and from the Walt Disney World Resort and other surrounding areas as part of a package reservation.



This Walt Disney Travel Company package add-on will be unavailable until further notice.

Guests will need to book their own alternative transportation. Options include taxis, or rideshare services.

Disney has stated that some existing private ground transportation reservations may be impacted due to unforeseen circumstances as well. Guests whose reservations have been affected will receive a phone call from a Disney representative if their reservation has been impacted.

Below are answers to some Frequently Asked Questions guests may have regarding the change.

~ FAQs ~

Why was my private ground transportation reservation cancelled?
Due to unforeseen circumstances, we are unable to accommodate some guests’ private ground transportation reservations. We apologize for the inconvenience.

My private ground transportation service was cancelled. How do I get to and from Walt Disney World from the airport?
Guests will be responsible for booking alternative transportation. Options include taxis or rideshare services.

Will affected guests get a refund?
Yes, affected guests will receive a full refund to their original form of payment.


Senior Editor for The DIS and DCL Fan | Disney Vacation Club Member | Thrilled to have been a '13/'14 Disney Parks Moms Panelist (now planDisney) | Lover of all things Disney; the Magic of Disneyland, Walt Disney World, and Disney Cruise Line | ºoº

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