WDW Passholders Receive Further Info Regarding Refund Policy & Aug. 11 Deadline


UPDATE 08/11/20: With today's deadline looming for Annual Passholders to make a decision regarding cancelling or continuing their passes, Walt Disney World has updated their website to indicate that Passholders on hold for V.I.PASSHOLDER support before midnight tonight should stay on the line. Disney says that those calls WILL be handled by Cast Members.


Walt Disney World annual passholders have received communication this morning via email and push notification with details regarding important dates, refund policy, and pass extension and cancellation information.

The information sent this morning follows up on an email detailing options sent to passholders on July 14th. Disney has further refined the details regarding their refund policy for annual passholders currently utilizing the monthly payment system.

Annual passholders who wish to cancel their passes have until Tuesday, August 11th to do so. Disney has added a quick-reference table of important dates to the annual passholder information page, as seen below.

Disney's policy, as stated on the Walt Disney World website, is below:

If you are an Annual Passholder on the monthly payment plan, your options are:

Option 1: Continue with your pass(es) and receive a 30-day extension (no additional action required). You'll receive an additional one-month (30 days) extension to your pass(es).

  • This additional month will automatically be processed and visible in your My Disney Experience account over the coming weeks.
  • With this option, you may also be eligible for an automatically processed partial refund if your payments exceed the usable value of your pass(es) per the details here on when partial refunds apply and how they are calculated.
  • Refunds to original form of payment can be expected by mid- to late September. If original form of payment is not available, you should expect a check by mid- to late October.
  • Please note that the V.I.PASSHOLDER Support phone line is not able to provide a specific refund amount since each pass circumstance is unique and based on factors such as: new or renewal, down payment amount, refunds to date, future payments, etc.

Option 2: Cancel your pass(es). If you prefer, and in lieu of the additional one-month extension, you may choose to cancel your annual pass(es).

  • Monthly payments will be stopped starting August 12, 2020. Your pass(es) will remain valid through August 11, 2020 and will be canceled effective August 12, 2020.
  • You may also be eligible for an automatically processed partial refund if your payments exceeded the usable value of your pass(es) per the details here on how partial refunds, if applicable, are calculated.
  • Refunds to original form of payment can be expected by mid- to late September. If original form of payment is not available, you should expect a check by mid- to late October.

How to take action:

  • If you have already elected to cancel your pass(es), this will be automatically processed for your pass(es). You do not need to take any additional action.
  • If you have not selected any option (no action) and would like to select this option to cancel your pass(es), please refer to the email from Disney Destinations on July 14, 2020 and use the personalized link available through August 11, 2020. Or, you may contact V.I.PASSHOLDER Support at (407) 939-7277. We appreciate your patience as we answer all inquiries.
  • If you previously took action to elect to continue with your pass(es) and now would like to cancel your pass(es), please call V.I.PASSHOLDER at (407) 939-7277. We appreciate your patience as we answer all inquiries.
  • Please note that the V.I.PASSHOLDER Support phone line is not able to provide a specific refund amount since each pass circumstance is unique and based on factors such as: new or renewal, down payment amount, refunds to date, activation dates, etc.


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