Policy for Some Outside Vendor Delivery Procedures at Walt Disney World Resorts has Changed


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It’s being said this afternoon that Disney’s policy regarding certain outside vendor delivery procedures has changed.

According to a conversation that I had with a representative from DIS sponsor, Orlando Stroller Rentals, customers who have placed a stroller rental reservation before November 2nd, 2019 for travel before or after November 2nd will be able to pick up their rented strollers from their Walt Disney World resort luggage room (bell services) as usual. For stroller rentals placed after November 2nd, 2019, customers will have the choice to pick up and return rented strollers at Orlando Stroller Rentals’ store or at their counter at Orlando International Airport. Customers will also be able to arrange for a personal meet and greet delivery at their Walt Disney World resort.

This afternoon, I also spoke to a representative with another DIS sponsor, Buena Vista Scooter Rentals, who said that their team is still working with Disney to iron out specifics regarding the new policy. At this time, they have heard from Disney that the policy change date will be October 1st, not November 2nd. October 1st is the original date issued by Disney. For rentals placed after October 1st, Buena Vista Scooter Rentals customers will have the choice to arrange a meet and greet pickup and return or drop the rented item off at their store. The Buena Vista Scooter Rentals store is located between Universal Studios and Orlando International Airport.

If you have any questions regarding a rental reservation and Disney’s new policy, please reach out to your specific vendor.



We will keep you informed of further details as we receive them.

*Update 9/28/19 – Book your Walt Disney World scooter or wheelchair rental before October 1, 2019, to be grandfathered into the current system of NO meet and greets. Even if the reservation is for 2 years from now, Disney will honor the drop-off at the bell stands. Special offer for DIS visitors! Guest Receives a Free Cup Holder or Rear Basket. Click Here


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