DISNEY DISABILITY ACCESS SERVICE (DAS) INFORMATION

Disney is committed to ensuring a fantastic experience for every guest who visits its theme parks and resorts, including those with disabilities. That's why they are deeply invested in providing a variety of innovative assistance to help all guests with disabilities enjoy their time at the theme parks. Disney offers an array of services from pre-arrival resources to downloadable guides and the Disabilities Access Service (DAS) Pass, designed to enhance the experience for visitors to Walt Disney World Resort.

Discover how this service assists guests who, because of developmental disabilities such as autism or similar conditions, find it challenging to wait in standard queues for long periods. Additionally, explore information on the registration procedure and usage guidelines.


HELPFUL DAS ARTICLES:



The DIS also maintains an excellent discussion forum for visitors with disabilities. Click below to ask questions and to share your experiences with others!

DISBoards.com disABILITIES discussion forum

WHAT YOU SHOULD KNOW ABOUT DAS

The Disability Access Service (DAS) is designed to cater to a small number of guests who, due to developmental disabilities such as autism or similar conditions, find it challenging to wait in a regular queue for an extended duration.

The Disability Access Service (DAS) doesn't grant instant access to attractions. Instead, it enables guests to schedule a return time for a particular experience, aligning with the current standby wait period.

The guest requesting to utilize DAS must be present for registration and when experiencing the attraction while redeeming a DAS return time at Walt Disney World theme parks.


HOW DAS WORKS


Guests have the option to engage in a virtual meeting with a Cast Member via live video chat to discuss suitable services to enhance their visit to the theme parks, including DAS.

Guests may have a pre-arrival conversation as soon as 30 days in advance of a park visit.

Please note: Guests visiting now through May 19 may visit a theme park Guest Relations location to speak with a Disney cast member. In-person registration will no longer be available at theme park Guest Relations locations starting May 20, 2024.


SAME DAY DAS RETURN SELECTION

Guests enrolled in the DAS program can schedule return times using the My Disney Experience mobile app on the day of their park visit.

Any member of a DAS party can secure a return time for the entire group, but the guest registered for DAS must be present and participate in the attraction when the DAS return time is utilized. DAS return times remain valid until the park closes or the attraction concludes for the day. Additionally, a party can only hold one DAS return time at a time.

Guests who do not have a mobile device can alternatively visit Guest Relations or a Guest Experience Team location to obtain return times.

To access the DAS Return Time Self-Selection Tool, guests must first enter a theme park. After entering a park, open the My Disney Experience mobile app and log in to your account. Tap on the menu ( ≡ ) at the bottom of the screen. Then, tap the DAS button to select the attraction to make your return time. The tool can also be accessed from attraction detail screens.


FREQUENTLY ASKED QUESTIONS

How long is DAS valid?

DAS is valid for the length of the ticket or up to 120 days, whichever is shorter. Once the service has elapsed, Guests need to re-register for the program. Please note: for Guests visit from April 9 through May 19, 2024, DAS is valid for up to 30 days, or when a new ticket is required.

Is DAS issued at the Walt Disney World Resort valid at the Disneyland Resort?

DAS is valid only throughout the Resort at which it was issued. DAS issued at Walt Disney World Resort, for example, is not valid at the Disneyland Resort, and vice versa.

What happens if any of the statements made by a Guest in the process of registering for DAS are found to be not true?

If it is determined that any of the statements a Guest made in the process of obtaining DAS are not true, the Guest will be permanently barred from entering Walt Disney World Resort and the Disneyland Resort, and any previously purchased Annual Passes, Magic Key passes, tickets and other park products and services will be forfeited and not refunded.

Where do Guests utilizing DAS go to receive return times?

We encourage Guests utilizing DAS (and their party members) to make return time selections right from the My Disney Experience app during the day of their park visit. Registered Guests using DAS and members of their party will be able to book, redeem, change or cancel DAS return times using the My Disney Experience app via a smart phone or other smart device. If additional assistance is required, Guests can also obtain return times directly from a Cast Member at any Guest Relations or Guest Experience Team location.

What can Guests do during their DAS virtual wait?

Guests utilizing DAS can enjoy many other experiences throughout Walt Disney World Resort during a DAS virtual wait, such as other rides, shows, concerts, parades and Character Greetings. They can also take a rest in a break area, get something to eat or go shopping.

Does the Guest utilizing DAS have to be present to obtain a return time at a Guest Relations or Guest Experience Team location?

No. Any member of the DAS-eligible Guest’s travel party may obtain a return time, but the Guest registered for DAS must be present and experience the attraction with their party.

Does a Guest utilizing DAS have to ride the attraction at the exact return time listed?

No. DAS return times are not limited to a specific window and are valid until the park closes or an attraction closes for the day.

Can a Guest have more than one active DAS return time at one time?

No. A Guest may only have one DAS return time at a time. The Guest may obtain another return time for the same or different attraction 10 minutes after they redeem a return time.

Can a Guest with an active DAS return time receive a boarding group for one of the virtual queue attractions?

Yes. A Guest can hold one active DAS return time and one virtual queue boarding group at the same time. When a Guest utilizing DAS goes to the attraction with a virtual queue, they, along with their party, will speak to a Cast Member at the attraction about accessing the queue.

 

STILL NEED HELP? For additional assistance, please call Disability Services at (407) 560-2547, or send an email to [email protected].


























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