More than two weeks after its controversial shock closure, Shanghai Disney Resort is set to start a staged reopening. The following is the most recent information from the resort on the opening, which begins November 17th:
Disneytown, Wishing Star Park and Shanghai Disneyland Hotel to Resume Operations on November 17, 2022 Shanghai Disneyland Remains Temporarily Closed Until Further Notice – November 16, 2022
Thank you for your understanding, cooperation, and patience during the suspension of operations of Shanghai Disney Resort for pandemic prevention and control purposes.
We are pleased to announce that Disneytown, Wishing Star Park and Shanghai Disneyland Hotel will resume operations on November 17, 2022, with hotel reservation services restarting today.
On November 17, Disneytown will operate from 10:00 to 20:00, and Wishing Star Park will operate from 9:00 to 17:00. The Disney Car and Coach Park, the Disneytown Parking Lot and Wishing Star Ferry will also resume operations during these hours.
Shanghai Disneyland will remain temporarily closed until further notice. Toy Story Hotel will also remain temporarily closed at this time.
For guests whose travel plans were impacted during this period, you may contact the original purchase channel with your enquiries or to request a refund or exchange.
Thank you for your understanding, and we look forward to seeing you soon!
Shanghai Disney Resort
November 16, 2022
Required pandemic measures
Shanghai Disney Resort continues its enhanced health and safety measures, in accordance with the latest government regulations and guidance. All guests are advised to strictly follow these measures in support of a safe and happy experience for everyone visiting the resort.
– All locations operate at controlled capacity during this period;
– All guests, regardless of age, will be required to present a green Shanghai Health QR Code (“Suishenma”) and a negative Nucleic Acid Test (NAT) taken within 72 hours (from result time) prior to entering Shanghai Disney Resort. In order to comply with government guidelines for tourism destinations, proof of a negative NAT taken within 72 hours is mandatory (we are not able to accept proof of 24 hour NAT sampling in lieu of a valid negative NAT result). Guests are strongly recommended to register for their Shanghai Health QR Code via the Suishenban App, Weixin/WeChat or Alipay prior to their arrival. For guests without a smart phone, please bundle your QR code with a family member via the Suishenban App, Weixin/WeChat or Alipay, and an offline Suishenma, applied via the Government Online-Offline Shanghai (“Yiwangtongban”) platform, with valid NAT information will also be accepted. Guests using the offline Suishenma will be required to present it to our onsite Cast to scan and verify the information as well as to present a valid government ID at the same time;
– According to the government guideline, Guests and any accompanying persons are not allowed to enter Shanghai Disney Resort if any guest in their party holds a red Shanghai Health QR Code (“Suishenma”);
– All guests will also be required to scan the “Venue Code” and present a green code to Cast, or present the Shanghai Health QR Code to onsite Cast for scanning to confirm the validity, upon entering Shanghai Disney Resort. Additional scanning of the Venue Code may also be required upon entering different locations across the resort;
– According to The Covid-19 Prevention and Control Guidelines for A-level Scenic Spots in Shanghai (Second Edition of 2022), all guests who have a history of overseas travel and residence within 8 days prior to their visits or have a history of travel or residence in the counties (cities, districts or banners) where high-risks areas are located within 7 days prior to their visits may not be allowed to enter Shanghai Disney Resort.
– All guests entering Shanghai Disney Resort will be required to follow the resort’s pandemic control and prevention requirements. Additionally, all hotel guests, regardless of age, will be required to present their green Shanghai Health QR Code, a negative Nucleic Acid Test (NAT) taken within 72 hours (from result time) and to complete the scanning of the “Venue Code” upon entering the hotels at Shanghai Disney resort each and every time. Only guests who have completed scanning of the “Venue Code” with a green Shanghai Health QR Code and have presented a negative NAT taken within 72 hours will be allowed to enter the hotels at the resort. In order to comply with government guidelines for tourism and hospitality industry, proof of a negative NAT taken within 72 hours is mandatory (we are not able to accept proof of 24 hour NAT sampling in lieu of a valid negative NAT result). Additionally, all guests are required to present their green Telecommunication Data Based Travel Itinerary Card (Travel Itinerary Card) and complete the Health Declaration Form during check-in at the Front Desk and Magic Kingdom Lounge. If you are not able to complete the scanning of the “Venue Code”, or are unable to present a green Shanghai Health QR Code, a negative NAT taken within 72 hours, a green Travel Itinerary Card, or if you have traveled to one of the high-risk areas affected by COVID-19 in the past 7 days, you may not able to check in. In accordance with local government directives, if you develop a fever or a fever with the following symptoms: cough, cough up sputum, runny nose, sore throat, chest aches & tension during your stay at one of our resort hotels, you will be asked to seek medical attention at a designated medical clinic.
– All guests will continue to be required to undergo temperature screening upon entering Shanghai Disney Resort;
– All guests will be required to wear masks during their entire visit to the resort in both indoor and outdoor settings, except when dining;
– All guests will be required to strictly follow social distancing requirements, and a safe distance should be kept while queuing, watching outdoor performances or dining;
– All guests will be encouraged to maintain good personal hygiene;
– All Cast Members at Shanghai Disney Resort, tenant employees at Disneytown and third-party vendors will be required to undergo regular NAT and antigen tests as well as conduct temperature screening and recording following government requirements;
– Sanitization and disinfection will be increased and strengthened throughout the resort.