Former Disney exec, Lee Cockerell, writes new customer service book
Leah Zanolla | Posted: Nov 5, 2012 | Updated: Oct 19, 2014 - 9:25:27 AMLee Cockerell, former executive vice president of operations for Walt Disney World, is working on a new book, "The Customer Rules," due out in March. After retiring from his career at Disney in 2006, Cockerell began a new role, speaking around the world about customer service. His first book, "Creating Magic - 10 Common Sense Leadership Strategies From A Life At Disney," was published in 2008 and uses principles Disney teaches their employees.
GET A DISNEY VACATION QUOTE
Our travel agents will assist you in booking the perfect Disney getaway, all at no extra cost to you. Get the most out of your Disney vacation by letting us assist you with dining and park reservations, provide expert advice, answer any questions, and continuously search for discounts to ensure you get the best deal possible.
CLICK HERE