Disney Central Reservations Address
Walt Disney World Central Reservations
P.O. Box 10,100
Lake Buena Vista, FL 32830
Disney Child Care Facilities
Kid's Nite Out, Inc: (407) 828-0920
Disney Complaints and Comments:
Walt Disney World Guest Communications
P.O. Box 10,040
Lake Buena Vista, FL 32830-0040
(407) WDW-DINE or (407) 939-3463
Disney Travel Company:
Walt Disney World Travel Company
P.O. Box 22094
Lake Buena Vista, FL 32830
Epcot Discovery Center (for Teachers)
(407) 824-4321
Disney Guest Relations - (407) 824-4321
If you lose an item at any Walt Disney World theme park, Disney Springs, Transportation (including busses, monorails and watercraft), ESPN Wide World of Sports Complex or Disney Water Park. The Walt Disney World Resort now uses Chargerback to help track lost and found items. Guests should fill out an online lost item report, available here.
If you've lost an item at a Walt Disney World Resort hotel, contact the specific resort Lobby Concierge for assistance.
In case you lose something on Disney's Magical Express, if the item has been lost for less than 30 minutes, call (866) 599-0951. If the item was lost over 30 minutes ago, call Mears Transportation Group at (407) 423-5566.
Highly valuable items (such as wallets, purses, credit cards, prescription glasses, and cameras) will be held for 90 days.
Items of lesser value (such as sunglasses, hats, toys and clothes) are held for 30 days.
If you have already submitted an online claim for a lost item and you have a question, you can contact Lost and Found at (407) 824-4245. Guests under 18 years of age must have parent or guardian permission to call.
Merchandise inquiries for Walt Disney World, Disneyland, Aulani, and Disney Cruise Line
9:00 a.m. - 8:00 p.m. EST Monday - Friday
(877) 560-6477 or (407) 934-6111(for international callers)
Merchandise.Guest.Services@DisneyParks.com
Disney's All-Star Movies Resort: (407) 939-7000
Disney's Art of Animation Resort: (407) 938-7000
Disney's Beach Club: (407) 934-8000
Disney's Beach Club Villas: (407) 934-2175Disney's Grand Floridian Resort & Spa: (407) 824-3000
Disney's Old Key West Resort: (407) 827-7700
Disney's Polynesian Resort: (407) 824-2000Disney's Saratoga Springs Resort & Spa: (407) 827-1100
Walt Disney World Swan: (407) 934-3000Shades of Green-
US active and
retired Military personnel & their families only
(407) 824-3600
(407) 824-3400
