If you lose an item at any Walt Disney World theme park, Disney Springs, Transportation (including busses, monorails and watercraft), ESPN Wide World of Sports Complex or Disney Water Park. The
Walt Disney World Resort now uses Chargerback to help track lost and found items. Guests should fill out an online lost item report, available here.
Once you've filled out the online form, you will receive an email with a claim number for your lost item.
If you've lost an item at a Walt Disney World Resort hotel, contact the specific resort Lobby Concierge for assistance.
In case you lose something on Disney's Magical Express, if the item has been lost for less than 30 minutes, call (866) 599-0951. If the item was lost over 30 minutes ago, call Mears Transportation Group at (407) 423-5566.
Highly valuable items (such as wallets, purses, credit cards, prescription glasses, and cameras) will be held for 90 days.
Items of lesser value (such as sunglasses, hats, toys and clothes) are held for 30 days.
If you have already submitted an online claim for a lost item and you have a question, you can contact Lost and Found at (407) 824-4245. Guests under 18 years of age must have parent or guardian permission to call.
Merchandise Guest Relations
Merchandise inquiries for Walt Disney World, Disneyland, Aulani, and Disney Cruise Line