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Former Disney exec, Lee Cockerell, writes new customer service book

Leah Zanolla | Posted: Nov 5, 2012 | Updated: Oct 19, 2014 - 9:25:27 AM
Lee Cockerell, former executive vice president of operations for Walt Disney World, is working on a new book, "The Customer Rules," due out in March. After retiring from his career at Disney in 2006, Cockerell began a new role, speaking around the world about customer service. His first book, "Creating Magic - 10 Common Sense Leadership Strategies From A Life At Disney," was published in 2008 and uses principles Disney teaches their employees.