Walt Disney World news

Former Disney exec, Lee Cockerell, writes new customer service book

Leah Zanolla | Posted: Nov 5, 2012 | Updated: Nov 5, 2012 - 10:12:57 AM
Lee Cockerell, former executive vice president of operations for Walt Disney World, is working on a new book, "The Customer Rules," due out in March. After retiring from his career at Disney in 2006, Cockerell began a new role, speaking around the world about customer service. His first book, "Creating Magic - 10 Common Sense Leadership Strategies From A Life At Disney," was published in 2008 and uses principles Disney teaches their employees.


dis-logo

Daily Email DIS Updates

Stay Informed With All Things Disney!

Enter your email address below to receive DIS Updates by email – including News, Blogs, Podcasts, Discounts, and Disney Updates.

Sign Up!

Sign Up & Win A Prize!

img-disney-gift-cardEach month we select one of our subscribers at random and give away a prize! Prizes range from a $50 Disney Gift Card, Adventures by Disney trip for two, or a 7 day/6 night stay at Walt Disney World with dining for a family of four!


See AllDIS UPDATES
See AllRECENT DISCUSSIONS
disney discussion forums

More Info ORLANDO HOTELS