Guest Relations Articles and News Stories
How To Deal With a Not-So-Magical Cast Member at Disney
Disney cast members are the heart and soul of the magic, consistently going above and beyond to make every guest’s experience as enjoyable as possible. Whether it’s helping you find a lost item at Magic Kingdom, offering a complimentary Mickey balloon replacement for one that flew away at Disneyland, or simply sharing a warm smile … How To Deal With a Not-So-Magical Cast Member at Disney
Taking a Look Around EPCOT’s Newly Refurbished Guest Relations Location
EPCOT’s Guest Relations location reopened this week after a two-month period of refurbishment. The end result is a mix of modern touches with homages to the park’s past. The intentional design begins even before guests step into the new lobby. The park’s braille map, seen during refurbishment mounted to one of the construction walls, is … Taking a Look Around EPCOT’s Newly Refurbished Guest Relations Location
Guests Relations Testing a Transportation & Ticket Center Location
From now until June 2, Disney’s Guests Relations will have a window at the Transportation & Ticket Center as part of a test. This temporary location will be located at Window 3, and open from 8 a.m. – 1 p.m. At this temporary guest relations window, guests can receive My Disney Experience support, enroll in … Guests Relations Testing a Transportation & Ticket Center Location
Disneyland’s City Hall Will Undergo a Refurbishment Between April 30 – May 3
Between April 30 and May 3, Disneyland’s City Hall will undergo a refurbishment. While City Hall will remain open during this time guests should expect a reduced capacity inside the building. Guest Relations cast members will help assist guests outside of City Hall to help with the expected overflow.
