Disney Cruise Line cancels first sailing on renovated Disney Magicby Leah Zanolla
Oct 17, 2013
Disney Cruise Line (DCL) has just announced that they are canceling the first sailing on the re-imagined Disney Magic. The Magic has been in dry dock in Spain since the beginning of September undergoing a complete makeover and was supposed to set sail October 20 for a 5-night sailing out of Miami. DCL has sent emails to passengers booked on this sailing, as well as travel agents who have clients sailing. The following is a copy of this email:
We appreciate you selecting a Disney Cruise Line vacation for your clients and have important information to share about their sailing.
As you may know, the Disney Magic has just undergone the most significant transformation in the history of Disney Cruise Line. Unfortunately, during the course of dry dock renovations and the Trans-Atlantic crossing, we encountered challenging weather conditions that made the necessary work impossible to complete in time for the first cruise. As a result, we've made the difficult decision to cancel the October 20, 2013, 5-night sailing from Miami, Florida.
We are truly sorry for disappointing your clients and their traveling party with this news. Therefore, in addition to a full refund of their voyage fare, your clients will also receive a complimentary sailing up to 5-nights in length on the Disney Magic when sailing from Miami or Port Canaveral, Florida, before May 16, 2014. This complimentary sailing is subject to availability, offered in the same category stateroom with the same party mix originally booked aboard the Disney Magic and is non-transferable. Guests who are unable to take advantage of this complimentary cruise offer are invited to sail at a 35% future cruise discount on any Caribbean or Bahamian sailing of up to 7-nights in length, taken by October 31, 2015, excluding holiday and select peak sail dates.
Guests on this sailing with independent flight arrangements are welcome to submit any flight change fees via e-mail to DCL.Guest.Communications@disneycruise.com for consideration.
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