Newsweek Readers Honor Disney Cruise Line, Disney Parks, and Disney Store

By Tom Bell | Published October 14, 2019

In a recent survey of its readers by Newsweek, several divisions of the Disney company ranked among the best in customer service, including top honors for Disney Cruise Line. Disney Parks & Resorts and Disney Store were also honored.

Newsweek named America’s Best Customer Service 2020 and Disney Cruise Line was number one on the overall list with a score of 9.29, ahead of retailer Neiman Marcus and hotelier The Ritz-Carlton.

For Cruise Operators, Disney Cruise Line was joined in the top three by Celebrity Cruises [8.79] and Royal Caribbean [8.65].

Disney Parks & Resorts topped the Amusement Park Experience list with a score of 8.88, joined by Busch Gardens Theme Parks [8.81] and LEGOLAND [8.64].

In the Brick & Mortar Retailer: Toys category, Disney Store [8.35] bested LEGO [8.22] and American Girl [8.17].

The rankings were the result of a survey of over 20,000 customers.

Source: Disney Parks Blog / Newsweek

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Tom Bell

Tom is the former host/producer of the Disneyland Edition podcast and is currently the co-host of the Connecting With Walt podcast, plus is also providing Disneyland content from the parks. He enjoys traveling with friends and spending time with family, including his son and grandson. In his spare time he volunteers with Scouts BSA and Cub Scouts, and helped found his son's former Cub Scout Pack. His favorite Disneyland attraction is Space Mountain.

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