In a recent survey of its readers by Newsweek, several divisions of the Disney company ranked among the best in customer service, including top honors for Disney Cruise Line. Disney Parks & Resorts and Disney Store were also honored.
Newsweek named America’s Best Customer Service 2020 and Disney Cruise Line was number one on the overall list with a score of 9.29, ahead of retailer Neiman Marcus and hotelier The Ritz-Carlton.
For Cruise Operators, Disney Cruise Line was joined in the top three by Celebrity Cruises [8.79] and Royal Caribbean [8.65].
Disney Parks & Resorts topped the Amusement Park Experience list with a score of 8.88, joined by Busch Gardens Theme Parks [8.81] and LEGOLAND [8.64].
In the Brick & Mortar Retailer: Toys category, Disney Store [8.35] bested LEGO [8.22] and American Girl [8.17].
The rankings were the result of a survey of over 20,000 customers.