In a recent survey of its readers by Newsweek, several divisions of the Disney company ranked among the best in customer service, including top honors for Disney Cruise Line. Disney Parks & Resorts and Disney Store were also honored.
Newsweek named America’s Best Customer Service 2020 and Disney Cruise Line was number one on the overall list with a score of 9.29, ahead of retailer Neiman Marcus and hotelier The Ritz-Carlton.
For Cruise Operators, Disney Cruise Line was joined in the top three by Celebrity Cruises [8.79] and Royal Caribbean [8.65].
Disney Parks & Resorts topped the Amusement Park Experience list with a score of 8.88, joined by Busch Gardens Theme Parks [8.81] and LEGOLAND [8.64].
In the Brick & Mortar Retailer: Toys category, Disney Store [8.35] bested LEGO [8.22] and American Girl [8.17].
The rankings were the result of a survey of over 20,000 customers.
Tom is the host and producer of the DIS Unplugged: Disneyland Edition podcast, plus Disneyland Editor of The DIS. He enjoys traveling with his wife and teenage son. At this point, their favorite destination is Alaska, with a FIFTH cruise there planned for the Summer of 2019. In his spare time he volunteers with Boy Scouts and Cub Scouts, and help found his son's former Cub Scout Pack. His favorite Disneyland attraction is Space Mountain.