The Greater Orlando Aviation Authority has decided against replacing TSA employees at Orlando International Airport with private security.
Briefings were held in early February to discuss the possible change, citing lengthy wait times and lowered customer satisfaction at the airport. A protest was held by Transportation Security Administration employees and other government workers in late February, and a vote was delayed for 60 days, giving the GOAA time to meet with TSA heads in Washington D.C.
This controversial debate gained the attention of U.S. Sen. Bill Nelson, U.S. Reps. Val Demings and Darren Soto, who intervened in the dispute.
Airport director Phil Brown cited TSA upgrades as the primary factor in the decision.
They have added additional personnel, they have additional canine teams and we have worked together to reconfigure the west checkpoint, opening it up last Friday with three additional lanes…All of us are going to go back to charm school, Brown said. It’s important that we focus on the passengers and we do this collaboratively.
Brown added that new customer-service training is in store for airport TSA employees.
Source: Orlando Sentinel
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