Disney Updates Disability Access Services for Disneyland & Disney World

Disney Updates Disability Access Services for Disneyland & Disney World Cinderella Castle

Today, Disney updated its Accessibility Services websites for the Walt Disney World Resort and Disneyland Resort. These websites showcase a variety of tools guests can use to plan their visit, make their time at the theme parks more enjoyable, and help identify the services they require.

Along with the updates to its websites, Disney is also taking steps to preserve its existing accessibility services to ensure that the guests who truly need these services continue to receive them. Here are the five things Disney wants you to know about these updates:

  • We’re adding more Cast Members and investing in specialized training on each coast to help guests identify and better understand the recommended tools and options, based on their needs.
  • The Accessibility Services teams at the Walt Disney World Resort and the Disneyland Resort are here to assist guests with questions they have about our services. We encourage guests visiting to engage with us pre-arrival through our website and virtual video chats.
  • We are teaming with Inspire Health Alliance’s health professionals, to help our Cast Members, as needed, determine eligibility for appropriate accommodations and ensure that these accommodations are provided only for the guests for whom they are intended.
  • We will be making efforts to preserve the Disability Access Service (DAS) for those it’s intended to accommodate — only those guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time. To help with this, we are also extending DAS enrollment for eligible guests from 60 days to 120 days and adjusting DAS party size to include no more than four, except for immediate family members.

These updates take effect on May 20 at the Walt Disney World Resort and on June 18 at the Disneyland Resort.

To discuss these changes with our DIS community, head over to our disABILITIES discussion forum at DISboards.com.

Senior Editor for the DIS and DCL Fan | Disney Vacation Club Member | Thrilled to have been a '13/'14 Disney Parks Moms Panelist (now planDisney) | Lover of all things Disney; the Magic of Disneyland, Walt Disney World, and Disney Cruise Line | ºoº


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