Disneyland Resort Guest Services

• ATM
• Charging Lockers (for electronics or cell phones)
• Child Care/Baby Centers
• First Aid
• Kennels
• Lockers
• Lost Children/Adults
• Smoking Areas

 

 

ATM Machines are located throughout the Disneyland Resort at the following locations:

Disneyland Park

• Bank of Main Street
• Entrance to Frontierland
• Outside of Disney Princess Fantasy Faire (Fantasyland)
• Main Entrance - Near Lockers
• Starcade (Tomorrowland)

Disney California Adventure

• Main Entrance- Guest Relations / Lost & Found
• Off the Page (Hollywood Land)
• Near Lucky Fortune Cookery (Pacific Wharf District)
• Near restrooms next to The Little Mermaid: Ariel's Undersea Adventure
• Near Sideshow Shirts (Paradise Pier)

Downtown Disney

• The LEGO Imagination - Wall by the Restrooms
• Häagen Dazs - West Wall, North of the Entrance / Opposite Restrooms
• ESPN Zone - 2nd Floor

Disneyland Hotel ATM

• Main Lobby

Disney's Grand Californian Hotel & Spa

• Main Lobby - Near Restrooms

Disney's Paradise Pier Hotel

• 1st Floor Hallway - Near Restrooms and Banquet Rooms

 

 

Child Care

The Disneyland Resort does not offer babysitting services for children under 5.  For licensed babysitting, please contact guest services at your Disneyland Resort or Good Neighbor Hotel.

Pinocchio's Workshop / Disney's Grand Californian Hotel

Pinocchio’s Workshop is only available to guests staying at a Disneyland Resort Hotel. Children (ages 5-12) participate in activities including, Storytelling Arts & Crafts, Disney movies, computer games, etc...

Hours: 5:00 PM to 12:00 Midnight
Price: $13 per hour (3 hour minimum with snacks provided)
Additional $5 fee for dinner (optional)

A $26 fee per child applies for cancellations within 24 hours.

 

Reservations accepted up to two months in advance.

Baby Care

Disneyland Resort Baby Centers offer guest a place to prepare formulas, warm bottles. nursing and change diapers. The Centers also offers items for purchase including bottles, diapers and formula. Diaper machines and changing tables are also available in most rest rooms in the parks. Training potty and a variety of baby sundries are also available.

Baby Center Locations: 

Disneyland Park - Located at the northeast end of Main Street, U.S.A. next to First Aid.

Disney California Adventure -Located in Pacific Wharf District next Ghirardelli

Baby Changing Table Locations:

Baby changing locations can be found throughout the parks in most men and women’s restrooms. 

Multi-pack diapers are available at Stroller Shops. Individual diapers available in most major rest rooms for $1.

 

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Disneyland Resort First Aid centers offer refrigerators for storage of medications and special dietary needs.

 

	PLANNING TIP On a personal note, please don't hesitate to use these facilities! On a recent trip to Disneyland, my 13 year old had a terrible headache! It came on very quickly and was more than likely due to dehydration (please remember to make your children drink water, especially during the summer months). By the time we reached Main Street (heading back to hotel), she was in tears. As we passed by the First Aid Center, we were approached by a Cast Member who asked if my daughter was ok. I explained she had a bad headache and we were heading back to the hotel. She asked us to come into the Center first to see if there was something they could do to make her more comfortable. Honestly, it never entered my mind to stop here and I was just trying to get back to a place where she could rest. Once inside, she was immediately given Ibuprofen (with my consent), ice water, ice packs and a cot to rest.  Within 20 minutes, she was feeling much better and ready to hit the parks again! I can't say enough about the First Aid Centers and they are there to help! by Kelsie Johnson - Webmaster/Disneyland Content Kelsie@wdwinfo.com

 

• Disneyland Park
  First Aid Center is located at the end of Main Street across from Central Plaza.

• Disney California Adventure
  First Aid Center is located in the Chamber of Commerce building on Buena Vista Street behind Oswald's

• Downtown Disney
  First Aid Center is located near ‘Ralph Brennan’s Jazz Kitchen’.

 

An indoor Kennel is available to the right of the entrance to Disneyland Park for Disneyland Park and Disney California Adventure. The Disneyland Resort Kennel accepts Credit Cards, Cash, Disney Gift Cards and Disney Dollars. Food is provided or you are welcome to bring your own. You must return to the Kennel to walk your animal so please add this to your schedule. The Kennel does not provide overnight boarding.  Animals can be dropped off 1/2 hour prior to park opening and must be picked up 1/2 hour after the park closes.

The Disneyland Kennel Club welcomes: dogs, cats, birds (unless there is an avian bird flu alert), rabbits and non-venomous reptiles. (They do not accept ferrets.) Dogs and cats four months or older must have official vet records that show their most recent rabies, distemper and hepatitis vaccinations. Cats also need proof of feline leukemia, rhinotracheitus and calcivirus vaccinations.

Price: $20.00 Per Day

If you are traveling with your pet, you must park in the Mickey & Friends parking structure if you wish to board your pet at the Kennel. If you park in a different area, you will not be allowed to board the shuttle since they are not owned by Disney.

Contact them by calling 714-781-4565. Reservations are not accepted and the Disneyland Kennel is not open for Magic Morning.

Below are some additional options outside the Disneyland Resort:

Animal Friends Pet Hotel
13220 Euclid Street
Garden Grove, CA 92843
(714) 537-4500

Near Euclid and Paloma Avenue
Notes - All animals must have up to date vaccination records. 

 Animal Inns of America
10852 Garden Grove Blvd
Garden Grove, CA 92843
(714) 636-4455
Near Brookhurst Avenue and Euclid
Notes - All animals must have up to date vaccination records. 

 Hotels that currently accept Pets.
Anaheim Marriott Suites (714) 750-1000

 

 

If you don’t want to carry those heavy backpacks and purchases, the Disneyland Resort offers lockers in both parks and central plaza.  Lockers located in the parks are smaller so if your plans include a picnic in the picnic area, you will need to store your items in the larger lockers located inside of the picnic area (outside food is not allowed in the parks).

Disneyland has recently added charging lockers to the locker location on Main Street USA.  The lockers come in two styles, the first have a cable to charge an iPhone, Blackberry or Android device, the others have an outlet to plug in your own cable.  The cost is $2 for the first hour (in advance) and $2 for each additional hour.

 

Size/Price
Small 12"x x 18"h x 12.6"d - $7 All Day (All locations)
Large 12.5" x18 " x 19" - $10 All Day (All locations)
X-Large 15" x 25 " x 19 " - $11 All Day (All locations)
Jumbo 15" x 25" x 25" - $12 All Day (Inside picnic area only)

Super Jumbo 18" x 25" x 37" - $15 All Day (Inside picnic area only)

Charging locker - $2 Per Hour (Disneyland location only)

Locker Locations:

• Disneyland Park
  The lockers are located half-way down Main Street U.S.A. next to the Cone Shop.

• Disney California Adventure

Lockers are located just inside the park Main Entrance to your right.

• Central Plaza/Downtown Disney/Picnic Area
  Guests can use lockers outside the main entrance to both Disneyland Park and California Adventure Park to store larger items and items not allowed in the parks (food, large backpacks and coolers).

Frequently Asked Questions:

Will I be able to rent a locker if I arrive at the parks later in the day?
Lockers are available on a first come, first serve basis and they do run out of lockers on busy days.  If the lockers are not available in the parks, try the lockers located outside in Central Plaza.

We plan on having a picnic, can we store our food and drinks in a locker?
Since outside food and drink are not permitted in the parks, these items can be stored in the larger lockers located in Central Plaza.

Who do I pay when I select my locker?
Disney uses ‘Smarte Lockers’ so you will be able to pay with cash or credit cards at the time you select your locker.

What if I lose my locker key?
There are no keys, you will receive a PIN code and will be able to access your locker at any time throughout the day. Please see Guest Services if you lose your PIN number.

 

 

As someone who has experienced this (I lost my 12 year old Brother for 4 hours on the 4th of July many years ago), it is possible to lose track of Children and Adults in the parks, especially on busy days.  It’s always a good idea to discuss this with your family and set up a meeting location in case you are separated.  Parents should monitor the location of their children at all times and hold their child's hand in busy traffic.

If you find yourself in this position, don’t panic!  Disney Cast Members are trained to handle these situations and will assist your lost child (and panicked parent). It’s also a good idea to tell your children if they do become lost to find the closest Disneyland Employee and they will help them.

Tip from a Disneyland Cast Member - "One thing I like to add is, I see this a lot, parents will get a red sticker from city hall or the guest relations cast member at the information boards that say “I’m here with…” and they can write in their name and contact number which they can be reached at.  This helps the cast members a lot if we are able to contact the child’s parents right away when lost.  As a cast member, I have no problem getting on the phone to call the parents to inform them I have their child and where we can meet."

Guests Aged 11 or Under

Guests aged 11 and under are taken to the Baby Care Center in the Pacific Wharf Area at Disney California Adventure.

Guests 12 and older

Guests 12 and over may leave a written message at City Hall or the Guest Relations Lobby or wait there.

No matter how careful you try to be, this is a common occurrence.  The funny part is once you locate your child, they will probably be having such a great time with Disneyland Cast Members they won’t want to leave.

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Disneyland Resort Smoking Policy

Smoking at Disneyland Park and Disney California Adventure is allowed in designated areas only.

Designated Smoking locations:

Disneyland Park

• Frontierland - Big Thunder Trail
• New Orleans Square - Near the old Keel Boat dock area next to Harbour Galley
• Main Entry Plaza - Outside both theme parks
• Fantasyland - Beneath Disneyland Monorail Beam, adjacent to Autopia, across from Matterhorn Bobsleds

Disney California Adventure

• Condor Flats - Near Soarin' Over California
• Grizzy Peak - Near Grizzly River Run
• Hollywood Land - Located by the exit to Muppet*Vision 3D
• Paradise Pier - Near Paradise Pier Ice Cream Co.

Downtown Disney District

• Smoking is prohibited inside stores, dining areas and restrooms.

Disneyland Hotel

• Smoking is not permitted in any area inside of the Disneyland Hotel.

Disney's Paradise Pier Hotel

• Smoking is not permitted in any area inside of Disney's Paradise Pier Hotel

Disney's Grand Californian Hotel

• Smoking is not permitted in any area inside of Disney's Grand Californian Hotel