Current Disney Cancelation Updates and Policies


With the closure of the U.S. Disney parks, the temporary suspension of Adventures by Disney departures, and the cancellation of Disney Cruise Line sailings through and including April 12th in response to the spread of the Coronavirus, we know that guests have questions of all sorts. We’ve compiled a list of all of the cancelation policies to this point, and we’re hoping that it helps you as you make decisions regarding upcoming vacations. Please keep in mind that these policies are subject to change at any point.

Temporary Closure of Walt Disney World Resort Theme Parks

UPDATE 3/27/20:

The Walt Disney Company has extended the closures at both Walt Disney World and the Disneyland Resort until further notice.

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March 16th-31st, 2020

Tickets:
According to the Walt Disney World website, unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period during the period March 12th through March 31st, 2020 will automatically be extended to use any date through December 15th, 2020. If you are unable to visit by December 15th, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date. Florida Resident Discovery Disney tickets may be used through July 31st, 2020. Guests who have purchased tickets for hard ticket events from March 16th through March 31st, 2020 will be automatically refunded.

Resort rooms and packages:

UPDATE 3/17/20 4:30pm: Disney owned and operated hotels at Walt Disney World Resort, Disney’s Hilton Head Island Resort, and Disney’s Vero Beach Resort will close at 5 p.m. Friday, March 20th through the end of the month.



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Guests who have not checked in for stays between March 16th and March 31st, 2020 may modify or cancel the room reservation or package up to the original check-in date. If no action is taken and guests have not checked in, Disney will automatically process a refund to the original form of payment within seven days of the original check in date. Disney will waive all Disney–imposed change and cancellation fees up to the date of check-in through June 30th, 2020.

Annual passes:
All active Walt Disney World annual passes will be extended for the number of days the parks are closed. Annual passes with renewal windows ending during the closure will also receive an extension of time to renew. Those participating in the annual pass monthly payment program will continue to do so as scheduled.

Dining and other experiences:
All prepaid dining and experience reservations impacted by the park closure will be automatically refunded if scheduled between March 16th and March 31st, 2020. Reservations made at locations impacted by the closure will not be charged a cancellation or no show fee. Character dining and dinner shows at Disney Resort hotel locations may have modified experiences and characters present from March 16th through March 31st. All Tables in Wonderland members will be extended by the number of days the parks are closed.



Temporary Closure of Disneyland Resort 

UPDATE 3/27/20:

The Walt Disney Company has extended the closures at both Walt Disney World and the Disneyland Resort until further notice.

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March 14th-31st, 2020

Disneyland and Disney California Adventure Park began a period of closure on March 14th, 2020. The hotels of Disneyland resort will remain open until Monday, March 16th.

Annual passports:



All annual passholders who have passports that are valid during the closure will have their passport expiration date extended based on pass type and level of access. The monthly payment program will remain on the current payment schedule.

Theme park tickets:

Guests with pre-purchased theme park tickets have the following options:

-Unused 1–day Tier 1–5 tickets are valid through December 30th, 2021. Admission dates very depending on the type of ticket purchase.

-Unused multi-day tickets are valid for a future visit through January 12th, 2022.

Room only reservations:



During the temporary closure, guests may cancel their room-only hotel reservations for schedule stays during the closure and receive a full refund.

Vacation packages:

During the temporary closure, guests may cancel their Disneyland vacation packages for scheduled visits during the closure if booked through the Walt Disney Travel Company, and receive a full refund excluding third-party products and fees.

Dining and activity reservations:



During the temporary closure, guests may cancel their reservations at any time and receive a full refund for the following experiences, if scheduled during the closure period: dining, Disney Princess Breakfast Adventures, Savi’s Workshop–Handbuilt Lightsabers, Droid Depot, Disneyland Resort VIP Tours, and Bibbidi Bobbidi Boutique. If your reservation is scheduled during the closure, you will not be charged a fee and you will automatically receive a refund if you do not cancel.

Related: Rebuilding Your Canceled Vacation

Temporary Suspension of Disney Cruise Line Departures

UPDATE 3/19/20 2:41pm:

Disney Cruise Line has posted the following addition to their final payment policy: Beginning March 18, 2020, an automatic final payment extension was added to select 2020 summer reservations. Final payments will now be extended out an additional 30 days. For example, a departure with a final payment due yesterday, March 18, 2020, is now extended to April 17th, 2020.



The impacted sailings are:

Disney Dream: Sailing embarking on June 17th – sailings embarking on August 30th
Disney Fantasy: Sailing embarking on July 18th – sailings embarking on August 31st
Disney Wonder: Sailing embarking on July 20th – sailings embarking on August 31st
Disney Magic: Sailing embarking on August 5th – sailings embarking on August 30th

The following policies apply:

Guests will not be able to complete Online Check-In or book Cruise Activities/Port Adventures if they have not paid in full. Disney Cruise Line Air will continue to follow existing policies:
o Payment will be due at time of final for Flexible Air
o Restricted Air is non-refundable once paid
The cancellation policy will shift by 30 days for all non-suite/non-concierge staterooms
o There are no changes to the cancellation policy for Suites and Concierge Staterooms



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Disney Cruise Line has suspended all new departures beginning Saturday, March 14th though and including April 12th.

Sailings Departing from Canada: On Friday, March 13th, 2020, the Canadian government announced they will not allow any ship with more than 500 passengers to dock in any Canadian port from now until July 1st, at the earliest. The Disney Wonder has sailings that are scheduled to embark and/or debark in Vancouver beginning April 29th. DCL is evaluating options, and have not made changes to any itineraries. Once a decision is made, they will reach out to guests booked on these sailings.

DCL Temporary Cancellation Policy Update:

Disney Magic European Sailings:

  • Currently, we have not made any changes to our European itineraries, which are not scheduled to begin until mid-May, though we are closely following the situation there. We continue to monitor global developments and follow the guidance of public health authorities and ports of call regarding who they will allow to disembark based on travel history and health screenings. We will notify Guests should itinerary changes be necessary.
  • Guests currently booked on our European sailings through our July 25 departure can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date by calling us at (866) 325-2112 or (407) 566-3510 or contacting their travel agent. The credit is non-refundable and standard prevailing rates will apply.
  • Alternatively, Guests currently booked on our July 13, July 18 and July 25, 2020 European sailings may delay their final payment to 30 days prior to their sailing.

Disney Magic Sailings Through May 8, 2020, and Disney Dream, Disney Fantasy and Disney Wonder Sailings Through May 31, 2020:

  • All Guests scheduled to depart on the Disney Magic between now and May 8, 2020 and the Disney Dream, Disney Fantasy and Disney Wonder between now and May 31, 2020 can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date by calling us at (866) 325-2112 or (407) 566-3510 or contacting their travel agent. The credit is non-refundable and standard prevailing rates will apply.

Disney Vacation Club

UPDATE 3/17/20 4:30pm: Disney owned and operated hotels at Walt Disney World Resort, Disney’s Hilton Head Island Resort, and Disney’s Vero Beach Resort will close at 5 p.m. Friday, March 20th through the end of the month.

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DVC sent correspondence to members regarding the status of parks closure and their cancellation policy:

In an abundance of caution and in the best interest of our guests and employees, Disney is proceeding with the closure of Disneyland Park and Disney California Adventure, beginning the morning of Saturday, March 14, and Walt Disney World Resort in Florida and Disneyland Paris Resort, beginning at the close of business on Sunday, March 15, through the end of the month.

All Disney Vacation Club resorts at Walt Disney World, as well as Aulani, Vero Beach and Hilton Head, remain open and are accepting reservations. The Villas at Disney’s Grand Californian Hotel will remain open until Monday, March 16 to give guests the ability to make necessary travel arrangements, but will then close till the end of the month.

The hotels at both Walt Disney World and Disneyland Paris will remain open until further notice. The retail and dining complexes, Disney Springs at Walt Disney World, Disney Village at Disneyland Paris and Downtown Disney At Disneyland will remain open.

Below, you’ll find information on impacts to current and upcoming plans. Please continue to check this page for additional updates. Given the higher-than-normal call volume at our Contact Center, we ask that Members who do not have a reservation with an arrival in the next 2 weeks wait to contact us. Any Member that would like to book a new Disney Vacation Club Resort reservation or modify an existing reservation may do so through the Member Online Booking Tool.

RESORTS:

I have a future stay at a Disney Vacation Club Resort at Walt Disney World while the park is closed. What does that mean for my vacation?
All Disney Vacation Club resorts at Walt Disney World, as well as Aulani, Vero Beach and Hilton Head, remain open and all reservations are still active. Should you choose to cancel your reservation, your vacation points will not be placed in a holding account and will be returned to their current Use Year. This exception also applies for Members cancelling via the Member Online Booking Tool.

If I have a future stay at a resort in the Disney Collection and want to cancel, what will happen to my points?
We apologize that your vacation has been impacted. All Disney Collection reservations using reservations points will be returned as reservations points for your future enjoyment.”

Temporary Suspension of Adventures by Disney Departures

UPDATE 3/26/20 – 11:00am: Adventures by Disney has canceled most trips through the end of May. They are continuing to evaluate the 3-night Barcelona Escape (departing 5/20 and 5/27) and the 7-night Mediterranean Adventures by Disney Cruise Package (departing 5/23 and 5/30 respectively).

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UPDATE 3/20/20 9:30am:

Beginning March 19, 2020, a final payment extension will be automatically added to all reservations for adventures departing July 15 through August 31, 2020.

Final Payments will be extended out an additional 30 days.

Example: A departure with a final payment due today, March 19, 2020, will be extended to April 18, 2020.

  • The deposit payment will continue to follow current cancellation guidelines and is non-refundable 15+ days after it is paid should the Guest choose to cancel their reservation
  • With this extension, final payment is due 90 days before Adventure start

Adventures by Disney has decided to suspend new departures through the end of March, excluding the Australia adventure, departing March 15th, that will continue as scheduled.

The following adventures have been canceled:

  • Disneyland Resort & Southern California departures through March
  • Disneyland & Southern California Escape departures through March
  • England and France departures through April
  • Egypt departures through April (due to connecting flights through affected areas)
  • Greece departures through April
  • Vietnam, Cambodia, and Laos departures through May
  • Italy departures through May
  • Italy and Amalfi Coast departures through May
  • Japan departures through May
  • China departures through June

Guests currently booked on adventures through May 31st, 2020 can change their reservation and receive 100% credit to be used toward a future adventure. Guests traveling April 1st through April 15th, 2020, are asked to contact Adventures by Disney at least 24 hours prior to their adventure start date to request a change. We ask that guests traveling April 16th through May 31st, 2020, contact Adventures by Disney at least 14 days prior to their adventure start date to request a change.

Guests may select a new travel date and/or an alternate adventure by December 31st, 2020, by calling (855) 223-0025 or (407) 566-8345. The credit is non-refundable and standard prevailing rates will apply. Any new bookings made on future trips through the end of June 2020 will be subject to fully refundable deposits up until the final payment date.

Temporary Closure of Aulani, A Disney Resort & Spa

UPDATE 3/28/20 10:22am

As a result of this unprecedented pandemic and in line with direction provided by health experts and government officials, Aulani, a Disney Resort & Spa, will remain closed until further notice.

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UPDATE 3/21/20 3:24pm

Aulani Resort will close beginning 5 p.m. on Tuesday, March 24th-Tuesday, March 31st.

All Disney-imposed change and cancellation fees up to the date of check-in are being waived, as well as for those rescheduled reservations with arrivals through June 30, 2020. On Tuesday March 24th at 5 p.m., room-only reservations booked directly through Disney, for arrivals March 24th-31st, will automatically be cancelled.

Disney will also process a refund to the original form of payment if a payment had been made. Please note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as non-refundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.

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UPDATE added 3/18/20 5:46pm

A temporary adjustment is being made by the Walt Disney Travel Company to its policy on cancellation fees for vacations. Applies only to package bookings made through Walt Disney Travel Company. For packages cancelled within 30 days, the $200 non-refundable deposit will be waived, or refunded if already paid.

For room-only bookings, Disney will temporarily waive the Disney-imposed fee for cancelling bookings within five days of arrival.



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