Now that phased reopening information has been announced for Walt Disney World, please follow the link above for all the details and current information we have!
With the closure of the U.S. Disney parks until further notice, the temporary suspension of Adventures by Disney departures through the end of July, and the cancellation of Disney Cruise Line sailings through and including July 28th in response to the spread of the Coronavirus, we know that guests have questions of all sorts. We've compiled a list of all of the cancelation policies to this point, and we're hoping that it helps you as you make decisions regarding upcoming vacations. Please keep in mind that these policies are subject to change at any point.
- Disneyland Cancelation Info
- Disney Cruise Line Cancelation Info
- Disney Vacation Club Cancelation Info
- Adventures by Disney Cancelation Info
- Aulani, A Disney Resort & Spa Cancelation Info
Temporary Closure of Walt Disney World Resort Theme Parks
According to the Walt Disney World website, unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period during the period March 12th through March 31st, 2020 will automatically be extended to use any date through December 15th, 2020. If you are unable to visit by December 15th, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date. Florida Resident Discover Disney tickets may be used through July 31st, 2020. Guests who have purchased tickets for hard ticket events from March 16th through March 31st, 2020 will be automatically refunded.
Resort rooms and packages:
UPDATE 3/17/20 4:30pm: Disney owned and operated hotels at Walt Disney World Resort, Disney's Hilton Head Island Resort, and Disney’s Vero Beach Resort will close at 5 p.m. Friday, March 20th through the end of the month.
Guests who have not checked in for stays between March 16th and March 31st, 2020 may modify or cancel the room reservation or package up to the original check-in date. If no action is taken and guests have not checked in, Disney will automatically process a refund to the original form of payment within seven days of the original check in date. Disney will waive all Disney–imposed change and cancellation fees up to the date of check-in through June 30th, 2020.
UPDATE 4/6/20 12:30pm: Active Walt Disney World Resort annual passes who have paid in full will be extended for the number of days the parks are closed. The new expiration date will be reflected on the annual passholder’s account prior to the reopening of the theme parks.
As an alternative, in lieu of an extension of their passes, passholders who have paid in full may choose to receive a partial refund for the theme park closure period. Information will be provided soon on how to choose this option.
All active Walt Disney World annual passes will be extended for the number of days the parks are closed. Annual passes with renewal windows ending during the closure will also receive an extension of time to renew. Those participating in the annual pass monthly payment program will continue to do so as scheduled.
Dining and other experiences:
All prepaid dining and experience reservations impacted by the park closure will be automatically refunded if scheduled between March 16th and March 31st, 2020. Reservations made at locations impacted by the closure will not be charged a cancellation or no show fee. Character dining and dinner shows at Disney Resort hotel locations may have modified experiences and characters present from March 16th through March 31st. All Tables in Wonderland members will be extended by the number of days the parks are closed.
Temporary Closure of Disneyland Resort
Disneyland and Disney California Adventure Park began a period of closure on March 14th, 2020. The hotels of Disneyland resort will remain open until Monday, March 16th.
UPDATE 4/3/20: The Disneyland After Dark: Villains Nite scheduled for April 30th will not take place as planned. Disney is working on rescheduling options. Guests who do not wish to wait for the event to be rescheduled can call (714) 781-4636 for other options.
UPDATE 3/27/20: The Walt Disney Company has extended the closures at both Walt Disney World and the Disneyland Resort until further notice.
UPDATE 04/02/20: Annual Passholders who are paid in full will automatically have their Annual Passes extended by the number of days that the theme parks are closed. Those Passholders also now have the option of a partial refund reflecting the closure period, thus keeping their expiration date the same. Disney will release information soon on how Passholders can receive a refund.
For Annual Passholders that are participating in a monthly payment plan, those payments will stop on April 5th and any payments made between March 14th and April 4th will be refunded. Payments will resume with the theme parks reopen. Expiration dates on these Annual Passes will NOT be extended and will expire on their original expiration dates. Passholders on the payment plan can also choose instead to have their monthly payments postponed starting April 5th, then resume once the theme parks reopen. Skipped payments will be added to the end of the regularly scheduled payment plan. Expiration dates on these Annual Passes WILL be extended. Disney will release information soon on how Passholders can choose this option.
Theme park tickets:
Guests with pre-purchased theme park tickets have the following options:
-Unused 1–day Tier 1–5 tickets are valid through December 30th, 2021. Admission dates vary depending on the type of ticket purchase.
-Unused multi-day tickets are valid for a future visit through January 12th, 2022.
Room only reservations:
During the temporary closure, guests may cancel their room-only hotel reservations for schedule stays during the closure and receive a full refund.
During the temporary closure, guests may cancel their Disneyland vacation packages for scheduled visits during the closure if booked through the Walt Disney Travel Company, and receive a full refund excluding third-party products and fees.
Dining and activity reservations:
During the temporary closure, guests may cancel their reservations at any time and receive a full refund for the following experiences, if scheduled during the closure period: dining, Disney Princess Breakfast Adventures, Savi's Workshop–Handbuilt Lightsabers, Droid Depot, Disneyland Resort VIP Tours, and Bibbidi Bobbidi Boutique. If your reservation is scheduled during the closure, you will not be charged a fee and you will automatically receive a refund if you do not cancel.
Related: Rebuilding Your Canceled Vacation
Temporary Suspension of Disney Cruise Line Departures
UPDATE 5/29/20: Canadian Minister of Transport, Marc Garneau, announced that cruise ships with overnight accommodations carrying more than 100 passengers are prohibited from operating in Canadian waters until October 31, 2020. This ban includes ships like the Disney Wonder which typically spends the summer sailing to Alaska out of Vancouver, British Columbia.
UPDATE 5/13/20 - 11:30am: Disney Cruise Line has announced that all cruises through July 28, 2020 have been canceled.
As has been done previously, DCL is extending guests who have paid in full either a 125% future cruise credit to be used for a future sailing (within 15 months of the original sail date), or a full refund. The future cruise credit has been automatically added to guests' accounts. Disney Cruise Line will be automatically refunding any payment made toward their sailing for guests who have not yet paid in full.
The two Disney Magic sailings and three Disney Wonder sailings that have been canceled include any Adventures by Disney cruise packages that were booked in connection with these cruises. Guests on the impacted sailings will be notified of the cruise cancellation, and will receive a refund automatically.
The impacted Disney Cruise Line departures include:
6/21 – 5-Night Bahamas
6/26 – 5-Night Bahamas
7/1 – 4-Night Bahamas
7/5 – 5-Night Bahamas
7/10 – 3-Night Bahamas
7/13 – 4-Night Bahamas
7/17 – 3-Night Bahamas
7/20 – 4-Night Bahamas
7/24 – 3-Night Bahamas
7/27 – 4-Night Bahamas
6/20 – 7-Night Western Caribbean
6/27 – 9-Night Southern Caribbean
7/6 – 5-Night Western Caribbean
7/11 – 7-Night Eastern Caribbean
7/18 – 7-Night Western Caribbean
7/25 – 7-Night Eastern Caribbean
7/13 – 5-Night Mediterranean
7/18 – 7-Night Western Europe
7/25 – 11-Night Northern Europe
7/6 – 7-Night Alaska
7/13 – 7-Night Alaska
7/20 – 7-Night Alaska
7/27 – 7-Night Alaska
Adventures by Disney cruise packages
7/13 – 5-Night Mediterranean Adventures by Disney cruise package
7/25 – 11-Night Northern Europe Adventures by Disney cruise package
7/6 – 7-Night Alaskan Wonders Adventures by Disney cruise package
7/13 – 7-Night Alaskan Wonders Adventures by Disney cruise package
7/27 – 7-Night Alaskan Wonders Adventures by Disney cruise package
If you have any questions or require additional information, please contact your Dreams Unlimited Travel agent or a member of the Disney Cruise Line reservation team at (866) 325-6685 or (407) 566-7797.
UPDATE 4/27/20 - 10:36am: Disney Cruise Line has canceled all sailings on the Disney Magic through July 2nd, 2020. Guests are being offered the choice of a 125% future cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. The credit has been automatically added to guests' accounts.
The following departures have been affected:
- June 13th, 2020 – 9-night Mediterranean with Greek Isles departing from Civitavecchia
- June 22nd, 2020 – 9-night Mediterranean with Greek Isles departing from Civitavecchia
- July: 1st, 2020 – 12-night Mediterranean with Greek Isles departing from Civitavecchia and ending in Barcelona
Disney Dream and the Disney Fantasy voyages have been cancelled through June 18, 2020. The following sailings are affected:
- 4-Night Bahamas from Port Canaveral 5/18
- 3-Night Bahamas from Port Canaveral 5/22
- 4-Night Bahamas from Port Canaveral 5/25
- 3-Night Bahamas from Port Canaveral 5/29
- 4-Night Bahamas from Port Canaveral 6/1
- 3-Night Bahamas from Port Canaveral 6/5
- 4-Night Bahamas from Port Canaveral 6/8
- 5-Night Bahamas from Port Canaveral 6/12
- 4-Night Bahamas from Port Canaveral 6/17
- 7-Night Western Caribbean 5/23
- 7-Night Eastern Caribbean 5/30
- 7-Night Western Caribbean 6/6
- 7-Night Eastern Caribbean 6/13
Cancelled Adventures by Disney Cruise Packages:
- 6/13 9-Night Mediterranean Adventures by Disney Cruise Package
- 6/22 9-Night Mediterranean Adventures by Disney Cruise Package
- 7/1 12-Night Mediterranean Adventures by Disney Cruise Package
UPDATE 4/15/20 - 10:36am: Suspension of Disney Magic departures extended through June 7th, 2020
Disney Cruise Line has extended the suspension of Disney Magic departures through Sunday, June 7th, 2020.
DCL is offering guests the choice of a 125% future cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. The credit has been automatically added to guests' account.
This impacts DCL departures for:
- May 23th: 7-night Mediterranean
- May 30th: 7-night Mediterranean
- June 6th: 7-night Mediterranean
*The future cruise credit is equal to 125% of the original voyage fare and is only valid for sailings departing within 15 months of the original sailing. The original reservation must be paid in full to be eligible for the future cruise credit.
UPDATE 4/14/20 – 12:30pm: Disney Cruise Line is now reaching out to to guests who were originally booked on a Disney Dream, Disney Fantasy, or Disney Magic sailing that was scheduled to depart between April 29 and May 17, 2020, and who moved their sail date due to concerns about the new coronavirus (COVID-19).
Disney Cruise Line is now offering these guests an additional future cruise credit* equal to 25% of the original voyage fare to use toward the reservation they modified. Once the modified reservation is paid in full, any remaining future cruise credit will be applied to their shipboard account as a non-refundable onboard credit. It's important to note that this means guests who moved a sail date or selected a placeholder date between January 30 and April 10 on a cancelled Disney Dream, Disney Fantasy or Disney Magic sailing through May 17, 2020, are offered an additional future cruise credit of 25% of the original voyage fare to use toward the reservation modified.
If your circumstances have changed and you would now like to cancel the reservation you modified, you may do so for a full refund of the original voyage fare you paid.
*The future cruise credit is equal to 25% of your original voyage fare and is only valid for sailings departing within 15 months of your original sailing. Your original reservation must be paid in full to be eligible for the future cruise credit.
UPDATE 4/10/20 – 10:30am: Yesterday, the U.S. Centers for Disease Control and Prevention announced it would extend its suspension of cruise departures from the United States. In line with this direction and with the wellbeing of guests and team members as their top priority, Disney Cruise Line is reaching out to all guests booked on departures of the Disney Dream, Disney Fantasy, and Disney Magic through Sunday, May 17, 2020, to advise that these sailings have been canceled. For a list of which sailings are affected, visit this story.
UPDATE 4/9/20: The Centers for Disease Control and Prevention has issued a modification and extension to the ‘no-sail’ order covering all cruise ships that went into effect on March 14, 2020 for 30-days.
In part, the CDC announcement reads:
This Order shall continue in operation until the earliest of three situations.
First, the expiration of the Secretary of Health and Human Services’ declaration that COVID-19 constitutes a public health emergency.
Second, the CDC Director rescinds or modifies the order based on specific public health or other considerations.
Or third, 100 days from the date of publication in the Federal Register.
You can view the announcement in its entirety on the CDC website.
UPDATE: 4/6/20: The Canadian government has announced that it will not allow any ship with more than 500 passengers to dock in any Canadian port until July 1, at the earliest. Given that sailings on the Disney Wonder are scheduled to embark and/or debark in Vancouver and Disney Cruise Line has not been able to secure an alternate homeport, it is necessary to cancel these sailings.
In light of this cancellation, Disney Cruise Line is offering the choice of a 125% future cruise credit to be used for a future sailing within 15 months of your original sail date, or a full refund. The credit has been automatically added to your account. Guests and travel agents may place a reservation on hold by applying it as a payment option when booking a new reservation online. The future cruise credit can be added to the booking once you reach the checkout screen.
UPDATE 04/02/20: Disney Cruise Line has released new policies for guests that were scheduled to travel between April 13th and April 28th, but moved their cruises before the official cancellation due to the COVID-19 coronavirus.
Guests scheduled on those cruises who cancelled between January 30th and March 31st will automatically have any cancellation fees refunded.
If those guests moved to a new sail date, Disney Cruise Line will give them an onboard credit of 25% of their original fare that will be applied to their shipboard account once their modified reservation is paid in full. This offer is only valid on sailings that take place within 15 months of their original cruise.
Guests that had not yet rebooked before the recent cancellations have been offered a 125% future cruise credit that is valid for 15 months from their original sail date.
UPDATE - March 30, 2020 11:33am: Disney Cruise Line is suspending all new departures through April 28, 2020.
Disney Cruise Line is offering clients with cruises already booked during this timeframe the choice of a 125% future cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. The credit will be automatically applied to their account at the start of business on Tuesday, March 31, 2020.
*The future cruise credit is equal to 125% of the original voyage fare and is only valid for sailings departing within 15 months of the original sailing. The future cruise credit is applied per person and is non-transferable, non-refundable and has no cash value. Standard prevailing rates apply and guests are responsible for any balance due after the future cruise credit has been applied. Standard cancellation policies and terms and conditions apply to future sailings. Guests who previously received a 125% future cruise credit are not eligible for an additional future cruise credit.
UPDATE 3/19/20 2:41pm: Disney Cruise Line has posted the following addition to their final payment policy: Beginning March 18, 2020, an automatic final payment extension was added to select 2020 summer reservations. Final payments will now be extended out an additional 30 days. For example, a departure with a final payment due yesterday, March 18, 2020, is now extended to April 17th, 2020.
The impacted sailings are:
Disney Dream: Sailing embarking on June 17th – sailings embarking on August 30th
Disney Fantasy: Sailing embarking on July 18th – sailings embarking on August 31st
Disney Wonder: Sailing embarking on July 20th – sailings embarking on August 31st
Disney Magic: Sailing embarking on August 5th – sailings embarking on August 30th
The following policies apply:
- Guests will not be able to complete Online Check-In or book Cruise Activities/Port Adventures if they have not paid in full.
Disney Cruise Line Air will continue to follow existing policies:
- Payment will be due at time of final for Flexible Air
Restricted Air is non-refundable once paid
- The cancellation policy will shift by 30 days for all non-suite/non-concierge staterooms
- There are no changes to the cancellation policy for Suites and Concierge Staterooms
Disney Cruise Line has suspended all new departures beginning Saturday, March 14th through and including April 12th.
Sailings Departing from Canada: On Friday, March 13th, 2020, the Canadian government announced they will not allow any ship with more than 500 passengers to dock in any Canadian port from now until July 1st, at the earliest. The Disney Wonder has sailings that are scheduled to embark and/or debark in Vancouver beginning April 29th. DCL is evaluating options, and have not made changes to any itineraries. Once a decision is made, they will reach out to guests booked on these sailings.
DCL Temporary Cancellation Policy Update:
Disney Magic European Sailings:
- Currently, we have not made any changes to our European itineraries, which are not scheduled to begin until mid-May, though we are closely following the situation there. We continue to monitor global developments and follow the guidance of public health authorities and ports of call regarding who they will allow to disembark based on travel history and health screenings. We will notify Guests should itinerary changes be necessary.
- Guests currently booked on our European sailings through our July 25 departure can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date by calling us at (866) 325-2112 or (407) 566-3510 or contacting their travel agent. The credit is non-refundable and standard prevailing rates will apply.
- Alternatively, Guests currently booked on our July 13, July 18 and July 25, 2020 European sailings may delay their final payment to 30 days prior to their sailing.
Disney Magic Sailings Through May 8, 2020, and Disney Dream, Disney Fantasy and Disney Wonder Sailings Through May 31, 2020:
- All Guests scheduled to depart on the Disney Magic between now and May 8, 2020 and the Disney Dream, Disney Fantasy and Disney Wonder between now and May 31, 2020 can change their reservation up until the day before embarkation and receive a 100% cruise credit to be used for a future sailing within 15 months of their original sail date by calling us at (866) 325-2112 or (407) 566-3510 or contacting their travel agent. The credit is non-refundable and standard prevailing rates will apply.
UPDATE 3/17/20 4:30pm: Disney owned and operated hotels at Walt Disney World Resort, Disney's Hilton Head Island Resort, and Disney’s Vero Beach Resort will close at 5 p.m. Friday, March 20th through the end of the month.
DVC sent correspondence to members regarding the status of parks closure and their cancellation policy:
“In an abundance of caution and in the best interest of our guests and employees, Disney is proceeding with the closure of Disneyland Park and Disney California Adventure, beginning the morning of Saturday, March 14, and Walt Disney World Resort in Florida and Disneyland Paris Resort, beginning at the close of business on Sunday, March 15, through the end of the month.
All Disney Vacation Club resorts at Walt Disney World, as well as Aulani, Vero Beach and Hilton Head, remain open and are accepting reservations. The Villas at Disney’s Grand Californian Hotel will remain open until Monday, March 16 to give guests the ability to make necessary travel arrangements, but will then close till the end of the month.
The hotels at both Walt Disney World and Disneyland Paris will remain open until further notice. The retail and dining complexes, Disney Springs at Walt Disney World, Disney Village at Disneyland Paris and Downtown Disney At Disneyland will remain open.
Below, you’ll find information on impacts to current and upcoming plans. Please continue to check this page for additional updates. Given the higher-than-normal call volume at our Contact Center, we ask that Members who do not have a reservation with an arrival in the next 2 weeks wait to contact us. Any Member that would like to book a new Disney Vacation Club Resort reservation or modify an existing reservation may do so through the Member Online Booking Tool.
I have a future stay at a Disney Vacation Club Resort at Walt Disney World while the park is closed. What does that mean for my vacation?
All Disney Vacation Club resorts at Walt Disney World, as well as Aulani, Vero Beach and Hilton Head, remain open and all reservations are still active. Should you choose to cancel your reservation, your vacation points will not be placed in a holding account and will be returned to their current Use Year. This exception also applies for Members cancelling via the Member Online Booking Tool.
If I have a future stay at a resort in the Disney Collection and want to cancel, what will happen to my points?
We apologize that your vacation has been impacted. All Disney Collection reservations using reservations points will be returned as reservations points for your future enjoyment."
Temporary Suspension of Adventures by Disney Departures
UPDATE 5/26/20 12:32PM: Adventures by Disney has made the following changes:
*Guests already booked on adventures through August 31, 2020 can change their booking and receive 100% credit to be used toward an adventure in the future. Guests changing their booking can choose a new date to travel or different adventure by March 31, 2021. The credit is non-refundable.
*A temporary change in cancelation policy: deposits for new bookings made for future adventures through June 2020 will be fully refundable until the final payment date.
Please reach out to us at Dreams Unlimited Travel if we can be of any assistance in rebooking your vacation.
UPDATE 4/20/20: Having already canceled most trips through the end of May, Adventures by Disney has now decided to suspend most departures through June 30th, 2020. If you are a guest on an impacted adventure, Adventures by Disney will be reaching out to you or your travel agent.
- Alaska: 6/8, 6/15, 6/18, 6/25, 6/29
- Arizona & Utah: 6/1, 6/8, 6/15, 6/22
- Australia: 6/14, 6/28
- Austria & Czech Republic: 6/5, 6/16, 6/19, 6/26
- Boston Escape: 6/11, 6/25
- Canadian Rockies: 6/20, 6/27, 6/29
- Costa Rica: 6/6, 6/13, 6/20, 6/27
- Disneyland Resort & Southern California: 6/7, 6/14, 6/21, 6/28
- Ecuador: Amazon & Galapagos Islands: 6/9
- Egypt: 6/2, 6/9, 6/16, 6/23, 6/30
- England & France: 6/1, 6/5, 6/8, 6/12, 6/15, 6/19, 6/22, 6/26, 6/29
- Germany: 6/5, 6/16, 6/26
- Greece: 6/5, 6/13, 6/19, 6/26
- Iceland: 6/6, 6/17, 6/27
- Ireland: 6/12, 6/26
- Italy: 6/2, 6/5, 6/9, 6/12, 6/16, 6/19, 6/23, 6/26, 6/30
- Italy & Amalfi Coast: 6/9, 6/21
- Italy & Switzerland: 6/8, 6/19, 6/26
- Japan: 6/7, 6/15, 6/21, 6/28
- New York City Escape: 6/4, 6/18
- Norway: 6/13, 6/23
- Paris Escape: 6/30
- Peru: 6/4, 6/14, 6/25
- Rome Escape: 6/19, 6/28
- Scotland: 6/4, 6/14, 6/25
- South Africa: 6/6, 6/13, 6/20, 6/27
- Spain: 6/6, 6/20, 6/27
- Vietnam, Laos & Cambodia: 6/22
- Washington, D.C. & Philadelphia: 6/14, 6/28
- Wyoming: 6/14, 6/21, 6/24
UPDATE 4/9/20: Adventures by Disney has already canceled most trips through the end of May and with the wellbeing of their guests and guides as their top priority and in line with direction from health experts and government officials, Adventures by Disneyalong with AmaWaterways has decided to suspend June River Cruises and the associated Escape trips.
All impacted guests will be contacted by Adventures by Disney.
- Rhine River Cruise: 6/14/20
- Rhine River Cruise: 6/28/20
- Rhone River Cruise: 6/11/20
- Seine River Cruise: 6/11/20
- Danube River Cruise: 6/20/20
- Danube River Cruise: 6/27/20
- Amsterdam Escape: 6/21/20
- Budapest Escape: 6/25/20
- Paris Escape: 6/9/20
- Paris Escape: 6/18/20
- Amsterdam Escape: 7/5/20
UPDATE 04/06/20: Adventures by Disney has cancelled the Alaskan Wonders Cruise Packages connected to the Disney Cruise Line 7-night Alaska sailings for June 1, 8, 15, 22 and 29, 2020. Full refunds will be processed.
UPDATE 3/26/20 – 11:00am: Adventures by Disney has canceled most trips through the end of May. They are continuing to evaluate the 3-night Barcelona Escape (departing 5/20 and 5/27) and the 7-night Mediterranean Adventures by Disney Cruise Package (departing 5/23 and 5/30 respectively).
UPDATE 3/20/20 9:30am: Beginning March 19, 2020, a final payment extension will be automatically added to all reservations for adventures departing July 15 through August 31, 2020.
Final Payments will be extended out an additional 30 days.
Example: A departure with a final payment due today, March 19, 2020, will be extended to April 18, 2020.
- The deposit payment will continue to follow current cancellation guidelines and is non-refundable 15+ days after it is paid should the Guest choose to cancel their reservation
- With this extension, final payment is due 90 days before Adventure start
Adventures by Disney has decided to suspend new departures through the end of March, excluding the Australia adventure, departing March 15th, that will continue as scheduled.
The following adventures have been canceled:
- Disneyland Resort & Southern California departures through March
- Disneyland & Southern California Escape departures through March
- England and France departures through April
- Egypt departures through April (due to connecting flights through affected areas)
- Greece departures through April
- Vietnam, Cambodia, and Laos departures through May
- Italy departures through May
- Italy and Amalfi Coast departures through May
- Japan departures through May
- China departures through June
Guests currently booked on adventures through May 31st, 2020 can change their reservation and receive 100% credit to be used toward a future adventure. Guests traveling April 1st through April 15th, 2020, are asked to contact Adventures by Disney at least 24 hours prior to their adventure start date to request a change. We ask that guests traveling April 16th through May 31st, 2020, contact Adventures by Disney at least 14 days prior to their adventure start date to request a change.
Guests may select a new travel date and/or an alternate adventure by December 31st, 2020, by calling (855) 223-0025 or (407) 566-8345. The credit is non-refundable and standard prevailing rates will apply. Any new bookings made on future trips through the end of June 2020 will be subject to fully refundable deposits up until the final payment date.
Temporary Closure of Aulani, A Disney Resort & Spa
UPDATE 3/28/20 10:22am: As a result of this unprecedented pandemic and in line with direction provided by health experts and government officials, Aulani, a Disney Resort & Spa, will remain closed until further notice.
UPDATE 3/21/20 3:24pm: Aulani Resort will close beginning 5 p.m. on Tuesday, March 24th-Tuesday, March 31st.
All Disney-imposed change and cancellation fees up to the date of check-in are being waived, as well as for those rescheduled reservations with arrivals through June 30, 2020. On Tuesday, March 24th at 5 p.m., room-only reservations booked directly through Disney, for arrivals March 24th-31st, will automatically be cancelled.
Disney will also process a refund to the original form of payment if a payment had been made. Please note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as non-refundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.
UPDATE added 3/18/20 5:46pm: A temporary adjustment is being made by the Walt Disney Travel Company to its policy on cancellation fees for vacations. Applies only to package bookings made through Walt Disney Travel Company. For packages cancelled within 30 days, the $200 non-refundable deposit will be waived, or refunded if already paid.
For room-only bookings, Disney will temporarily waive the Disney-imposed fee for cancelling bookings within five days of arrival.