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Disney Disability Information

 


HEARING DISABILITY ASSISTANCE AT DISNEY WORLD

 


From the simplicity of a pad and pen/pencils to the sophistication of Handheld captioning, there are a number of accommodations for guests with hearing disabilities.
Assistive Listening Systems
Assistive Listening Systems is accessed via a lightweight wireless device that receives an infrared signal from overhead transmitters from specific locations which amplify sound. The Receivers are available at Guest Relations at each of the Disney theme parks. A refundable $100.00 deposit is required. (The device must be returned on the same day in order to receive a refund.)



ASSISTIVE LISTENING SYSTEMS AVAILABLE AT:

Magic Kingdom
  • The Enchanted Tiki Room
  • Country Bear Jamboree
  • Castle Forecourt Stage
  • Carousel of Progress
  • Mickey's PhilharMagic
  • Hall of Presidents
  • Sunny Eclipse at Cosmic Ray's Starlight Cafe
  • Stitch's Great Escape
  • Galaxy Palace Theater
Epcot 
  • Universe of Energy: "Ellen’s Energy Adventure"
  • Wonders of Life (open seasonally)
  • Mission: SPACE: Advanced Training Lab
  • Test Track: Briefing Rooms
  • Innoventions East and West (certain attractions)
  • Imagination: Honey, I shrunk the Audience
  • The Land: Circle of Life
  • The Seas with Nemo and Friends
  • China: Reflections of China
  • Germany: Biergarten
  • The American Adventure
  • America Gardens Theater
  • France: Impressions de France
  • Canada: O Canada!
Disney's Hollywood Studios
  • Lights, Motor, Action Extreme Stunt Show
  • The Great Movie Ride Pre-Show only
  • Indiana Jones Stunt Spectacular!
  • Sci-Fi Dine-In Restaurant
  • Jim Henson's Muppet*Vision 3D
  • Walt Disney: One Man's Dream (theater only)
  • Voyage of the Little Mermaid
  • The Magic of Disney Animation
  • Disney Junior - Live on Stage!
  • Beauty and the Beast Live on Stage
  • Fantasmic!
Disney's Animal Kingdom Theme Park
  • It’s Tough To Be A Bug!
  • Festival of the Lion King
  • Kali River Rapids
  • Pocahontas and her Forest Friends
  • Kilimanjaro Safari
  • Wildlife Express Train
  • Conservation Station: (certain attractions)
  • Flights of Wonder
  • DINOSAUR (pre-show only)
ESPN Wide World of Sports
  • Baseball Stadium
  • Field House

Dinner Shows

  • Disney's Spirit of Aloha Dinner Show
  • Hoop-Dee-Doo Musical Revue

 

Written Aids
Guest Assistance Packets containing dialogue, flashlights, pen and paper are available at or near the performance areas or entrances for most shows and attractions. Guests should contact a host/hostess at the attractions.

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SIGN LANGUAGE

When requested, Disney World will provide Sign Language interpretation at live Theme Park shows with a minimum of seven days' notice.  Currently, interpreted performances are available on a rotating basis as follows:

Disney's Hollywood Studios
- Sundays, Wednesdays
Magic Kingdom - Mondays, Thursdays
Epcot - Tuesdays, Fridays
Disney's Animal Kingdom Theme Park - Saturdays

Guests can request Sign Language interpretation by calling Disney World Resort Information at

  • Voice: (407) 824-4321
  • TTY: (407) 827-5141

Disney Guests who request this service will be contacted prior to their visit with an appropriate show schedule.

Additionally, arrangements can be made for other events and shows with a minimum two weeks notice. There is no fee for Sign Language assistance.

Where necessary, contact Guest Relations to obtain information regarding the best location to view or wait for an interpreter. Guest Relations can also provide updated performance schedules, Assistive Listening Devices, Handheld Captioning receivers and remote control Activators for Video Captioning.

 

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Telephones
Pay phones equipped with amplified handsets as well as Text Typewriters (TTY) are available throughout Disney World. The "Guidebook for Guests with Disabilities" as well as the Theme Park Guide Maps lists the locations.

When you need to contact a Disney Cast Member at your resort when using a TTY, dial "9", then (407) 939-8255. This number can put you in touch with the Front Desk, Guest Services, Housekeeping, Engineering Services, etc. There is no charge for this call.

Other helpful TTY numbers:

  • 711 - Florida Relay Service
  • 911 - Emergency
PHONE LOCATIONS:

Magic Kingdom

  • Transportation and Ticket Center East Gate
  • Park Entrance Plaza East Gate
  • Main Street Railroad Station Lower Level
  • First Aid
  • Frontierland/Adventureland Breezeway
  • Splash Mountain
  • Peter Pan's Flight
  • Enchanted Grove
  • Restrooms in Space Mountain vicinity
  • Guest Relations Lobby (City Hall)

EPCOT

  • Bus Parking
  • Spaceship Earth exit
  • Innoventions East Breezeway
  • Innoventions West Breezeway
  • Odyssey Center
  • China Plaza
  • The American Adventure - Liberty Inn
  • Morocco
  • International Gateway
  • Guest Relations

Disney's Hollywood Studios

  • Kennel
  • First Aid
  • Brown Derby
  • Opposite Star Tours
  • Opposite Studio Catering Company
  • Opposite Soundstage 3
  • Opposite the Tower of Terror
  • Fantasmic
  • Guest Relations

Disney's Animal Kingdom Theme Park

  • Main Entrance next to Guest Relations
  • Discovery Island opposite Flame Tree Barbecue
  • Tusker House
  • Conservation Station
  • Asia in the Restroom vicinity
  • Restaurantosaurus
  • Guest Relations Lobby

 

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Reflective Captioning
Reflective captioning is available at most of the theater-type attractions at Disney World Resort. This system utilizes an LED display to project desired captions onto an acrylic panel positioned in front of the Guests. To utilize this system, Guests should contact a host/hostess at the attraction.

Magic Kingdom
  • The Hall of Presidents
  • Country Bear Jamboree
  • Mickey's PhilharMagic
EPCOT
  • Wonders of Life (open seasonally)
  • Imagination: Honey, I Shrunk the Audience
  • The Land: Circle of Life
  • The Living Seas Theater
  • China: Reflections of China
  • The American Adventure
  • France: Impressions de France
  • Norway: Maelstrom Theater
  • Canada: O Canada!

Disney's Hollywood Studios

  • Voyage of the Little Mermaid
  • Jim Henson’s Muppet*Vision 3D
  • The Magic of Disney Animation - Theater 1
  • Walt Disney: One Man's Dream theater
  • Fantasmic!
Disney's Animal Kingdom Theme Park
  • It’s Tough To Be A Bug!

NOTE: NOT ALL PORTIONS OF AN ATTRACTION EXPERIENCE MAY BE CAPTIONED.

 

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Video Captioning

Caption-ready monitors are identified with a "CC" symbol and can only be activated by remote control. Single button activators are available at Guest Relations at the four Disney Theme Parks and require a $25 refundable deposit (must return item on the same day for refund). Video captioning can also be activated using Disney's Handheld Device ($100 refundable deposit is required).

VIDEO CAPTIONING AVAILABLE AT:

Magic Kingdom

  • Space Mountain (pre-show only)
  • Stitch's Great Escape
EPCOT
  • Mission: SPACE: Pre-Show only
  • Test Track: Briefing Room pre-show
  • The Seas with Nemo and Friends

Disney's Hollywood Studios

  • Star Tours (Boarding area)
  • Jim Henson's Muppet*Vision 3D (pre-show)
  • Backlot Tour (queue ramp and prop warehouse only)
  • Playhouse Disney - Live on Stage (pre-show)
  • Tower of Terror (pre-show)
Disney's Animal Kingdom Theme Park
  • DINOSAUR (pre-show)
  • Kilimanjaro Safari (pre-show)
  • Pangani Forest Exploration Trail (Gorilla Falls overlook)
  • Conservation Station (Look In Labs)

NOTE: NOT ALL PORTIONS OF AN ATTRACTION EXPERIENCE MAY BE CAPTIONED.

 

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Handheld Captioning
This system uses a wireless handheld receiver that displays text where fixed captioning systems are not an option, such as moving attractions. Receivers are available at Guest Relations at the four Disney theme parks and requires a $100.00 deposit. (The unit must be returned on the same day for a refund.)

The Handheld Captioning units receive infrared signals from transmitters located at the rides/attractions. These transmitters prompt the unit (similar to a Personal Data Assistant - PDA) to display the illuminated text. Once it's activated at Guest Relations, it will automatically turn on when receiving a signal.

HANDHELD CAPTIONING AVAILABLE AT:

Magic Kingdom

  • Walt Disney World Railroad
  • The Enchanted Tiki Room
  • Jungle Cruise
  • Pirates of the Caribbean
  • The Haunted Mansion
  • Peter Pan's Flight
  • it's a small world"
  • Snow White's Scary Adventure
  • The Many Adventures of Winnie the Pooh
  • Tomorrowland Transit Authority
  • Stitch's Great Escape
  • Buzz Lightyear's Space Ranger Spin
  • Carousel of Progress (open seasonally)

EPCOT

  • Spaceship Earth
  • Universe of Energy - Ellen's Energy Adventure
  • Test Track (Briefing Room only)
  • The Land - Living With the Land
  • Mexico - Gran Tour with the Three Caballeros
  • Norway: Maelstrom (ride portion)
  • Wonders of Life - open seasonally

Disney's Hollywood Studios

  • Playhouse Disney - Live on Stage!
  • Walt Disney: One Man's Dream
  • Backlot Tour
  • Beauty & the Beast stage show
  • Sounds Dangerous

Disney's Animal Kingdom Theme Park

  • Festival of the Lion King
  • Pocahontas and Friends
  • Finding Nemo - The Musical
NOTE: NOT ALL PORTIONS OF AN ATTRACTION EXPERIENCE CAN BE CAPTIONED
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