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Disney Disability Information

 


HEARING DISABILITY ASSISTANCE AT DISNEY WORLD

 


From the simplicity of a pad and pen/pencils to the sophistication of Handheld Captioning, there are a number of accommodations for guests with hearing disabilities.
Assistive Listening Systems
Disney’s Handheld Devices feature Assistive Listening, which amplifies sound through headphones or an induction loop at specific theme park attractions. Recommended for guests with mild to moderate hearing loss, Disney’s Handheld Devices are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. There is a fully-refundable $25 daily deposit for use. (The device must be returned on the same day in order to receive a refund.)

ASSISTIVE LISTENING SYSTEMS AVAILABLE AT:

Magic Kingdom Epcot  Disney's Hollywood Studios Disney's Animal Kingdom Theme Park ESPN Wide World of Sports

 

Written Aids
Guest Assistance Packets containing dialogue, flashlights, pen and paper are available at or near the performance areas or entrances for most shows and attractions. Guests should contact a host/hostess at the attractions.

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Sign Language

When requested, Disney World will provide Sign Language interpretation at live Theme Park shows with a minimum of seven days' notice.  Currently, interpreted performances are available on a rotating basis as follows:

Disney's Hollywood Studios
- Sundays and Wednesdays
Magic Kingdom- Mondays and Thursdays
Epcot- Fridays
Disney's Animal Kingdom Theme Park - Tuesdays and Saturdays

The schedule of interpreted performances is updated weekly and the current schedule can be downloaded here or guests may obtain one by e-mailing WDPRsignlanguageservices@disney.com. Guests can also obtain a copy of this schedule at a Walt Disney World Guest Relations location upon arrival.

 

Guests can request Sign Language interpretation  with a minimum of 14-days advanced notice for some special events and dinner shows including:


by calling Disney World Resort Information at:


Disney Guests who request this service will be contacted prior to their visit with an appropriate show schedule and to verify arrangements. Guests under 18 years of age must have parent or guardian permission to call.

Additionally, arrangements can be made for other events and shows with a minimum two weeks notice. There is no fee for Sign Language assistance.

Where necessary, contact Guest Relations to obtain information regarding the best location to view or wait for an interpreter. Guest Relations can also provide updated performance schedules, Assistive Listening Devices, Handheld Captioning receivers and remote control Activators for Video Captioning.

 

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Telephones
Pay phones equipped with amplified handsets as well as Text Typewriters (TTY) are available throughout Disney World. The "Guidebook for Guests with Disabilities" as well as the Theme Park Guide Maps lists the locations.

When you need to contact a Disney Cast Member at your resort when using a TTY, dial "9", then (407) 939-8255. This number can put you in touch with the Front Desk, Guest Services, Housekeeping, Engineering Services, etc. There is no charge for this call.

Other helpful TTY numbers:

PHONE LOCATIONS:

Magic Kingdom

EPCOT

Disney's Hollywood Studios

Disney's Animal Kingdom Theme Park

 

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Reflective Captioning
Reflective captioning is available at most of the theater-type attractions at Disney World Resort. This system utilizes an LED display to project desired captions onto an acrylic panel positioned in front of the Guests. To utilize this system, Guests should contact a host/hostess at the attraction.

Magic Kingdom EPCOT

Disney's Hollywood Studios

Disney's Animal Kingdom Theme Park

NOTE: NOT ALL PORTIONS OF AN ATTRACTION EXPERIENCE MAY BE CAPTIONED.

 

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Video Captioning

Caption-ready monitors are identified with a "CC" symbol and can only be activated by remote control. Single button activators are available at Guest Relations at the four Disney Theme Parks and require a $25 refundable deposit (must return item on the same day for refund). Video captioning can also be activated using Disney's Handheld Device ($25 refundable deposit is required).

VIDEO CAPTIONING AVAILABLE AT:

Magic Kingdom

EPCOT

Disney's Hollywood Studios

Disney's Animal Kingdom Theme Park

NOTE: NOT ALL PORTIONS OF AN ATTRACTION EXPERIENCE MAY BE CAPTIONED.

 

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Handheld Captioning
This system uses a wireless handheld receiver that displays text where fixed captioning systems are not an option, such as moving attractions. Receivers are available at Guest Relations at the four Disney theme parks and requires a $25.00 deposit. (The unit must be returned on the same day for a refund.)

The Handheld Captioning units receive infrared signals from transmitters located at the rides/attractions. These transmitters prompt the unit (similar to a Personal Data Assistant - PDA) to display the illuminated text. Once it's activated at Guest Relations, it will automatically turn on when receiving a signal.

HANDHELD CAPTIONING AVAILABLE AT:

Magic Kingdom

EPCOT

Disney's Hollywood Studios

Disney's Animal Kingdom Theme Park

NOTE: NOT ALL PORTIONS OF AN ATTRACTION EXPERIENCE CAN BE CAPTIONED
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